2nd Line Support Engineer

3 weeks ago


St Helens, United Kingdom Searchability Full time

**2nd Line Support Engineer**

We are an IT Managed Services Provider with a focus on providing the best IT support to both small and medium-sized businesses throughout the UK and businesses in America, Canada, China, Australia and New Zealand.
- Salary - £30,000-£36,000
- Location - St Helens office & Hybrid
- UK based ONLY
- Skills - Microsoft Desktop/Server/Microsoft 365/AzureAD

**Role Overview**

As a 2nd Line Support Engineer your duties and responsibilities will be to Interact with customers, staff and external third parties, quickly building rapport of others, both colleagues and customers at each level. Take ownership of user problems and beproactive when dealing with these issues, keeping clients updated and providing feedback on progress of logged issues. You will also escalate more complex calls to an appropriate Manager or Director for resolution.

Develop and implement technical processes as required; Ensure the security of systems and data from internal and external attack. You must manage crisis situations, which may involve complex technical hardware or software problems. You will have the opportunityto attend necessary training courses to build competence in providing technical assistance and support to customers. Arrange for external technical support where problems cannot be resolved; When applicable provide out of hours technical service support.

**Experience Required**
- Microsoft Desktop, Server, Microsoft 365 & AzureAD
- Microsoft Windows, 7, 10, 11
- Network issues; connectivity, Switches, Cabling and diagnostics
- Internet issues; connectivity, routers and firewalls
- Server administration, DHCP, DNS, Group Policies and Office 365 integration
- Site Audits

**Desirables & Ability to commute/Relocate**

St Helens, reliably commute or plan to relocate before starting work

Licence/Certification: MCP (preferred) CCNA (preferred)

What happens next?



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