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Desktop Support

5 months ago

St Helier, United Kingdom Tech people 247 Full time

**Position Responsibilities and Functions**

∙ a) Provide first/second level contact and problem resolution for customer issues.

∙ b) Work with Third Party Vendors to remediate complex AV issues as needed.

∙ c) Provide timely communication on issue status and resolution.

∙ d) Maintain ticket updates for all reported incidents.

∙ f) Should have basic knowledge of Mac operating system, to support Apple pc users.

∙ g) Install, upgrade, support and troubleshoot for printers, computer hardware.

∙ h) Performs general preventative maintenance tasks on computers, laptops, printers.

∙ i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

∙ j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

∙ k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

∙ l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

**Job Type**: Fixed term contract

**Salary**: £20.50 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Employee mentoring programme

**Education**:

- Bachelor's (required)

**Experience**:

- Desktop Support: 2 years (required)

**Language**:

- English and Local (required)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- St Helier (required)

Ability to Relocate:

- St Helier: Relocate before starting work (required)

Work Location: In person