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Desktop Support
2 months ago
**Position Responsibilities and Functions**
∙ a) Provide first/second level contact and problem resolution for customer issues.
∙ b) Work with Third Party Vendors to remediate complex AV issues as needed.
∙ c) Provide timely communication on issue status and resolution.
∙ d) Maintain ticket updates for all reported incidents.
∙ f) Should have basic knowledge of Mac operating system, to support Apple pc users.
∙ g) Install, upgrade, support and troubleshoot for printers, computer hardware.
∙ h) Performs general preventative maintenance tasks on computers, laptops, printers.
∙ i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
∙ j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
∙ k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
∙ l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
**Job Type**: Fixed term contract
**Salary**: £20.50 per hour
Expected hours: No more than 40 per week
**Benefits**:
- Employee mentoring programme
**Education**:
- Bachelor's (required)
**Experience**:
- Desktop Support: 2 years (required)
**Language**:
- English and Local (required)
Work authorisation:
- United Kingdom (required)
Ability to Commute:
- St Helier (required)
Ability to Relocate:
- St Helier: Relocate before starting work (required)
Work Location: In person
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