Customer Service

2 weeks ago

St HelierJersey, United Kingdom NatWest Group Full time

Join us as a Customer Service & Operations Analyst in Corporate Credit Documentation

  • We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs
  • As a technical specialist, you’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
  • You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis
  • If you want to work with us in Jersey or the Isle of Man, and you don't already live here, you'll need to clearly state in your CV that you have the right to live and work in your chosen location to be considered for this role

What you'll do

As a Customer Service & Operations Analyst within Corporate Credit Documentation (CCD), you’ll be responsible for preparing facility and security documentation and credit stewardship for non-personal lending across all jurisdictions for Corporate and Commercial, Business Banking and Institutional Banking.

Your day-to-day will include:

  • Responding to queries from customers promptly and tactfully within our SLAs
  • Preparing facility and security documentation
  • Managing systems and risks before funds are sent to our customers
  • Prioritising workflow as part of a team, and reviewing processes which could be automated or enhanced to improve the customer and business experience
  • Authorising and investigating all transactions to our KPIs
  • Collecting and analysing the required information from the customers and businesses

The skills you'll need

In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational and attention to detail skills to deliver to deadlines.

You’ll be able to make informed decisions by reading and digesting information, as well as achieving positive outcomes for our customers by root cause problem solving. We’re looking for someone with strong interpersonal and problem solving skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

You’ll also demonstrate:

  • An awareness of changes in trends, policies and regulations
  • An understanding of our industry and its customers
  • Experience of managing stakeholder relationships

  • Contact Centre Customer Services Officer

    5 days ago

    St Helier, United Kingdom RBS International Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in Jersey and as such all normal working days must be carried out in Jersey. Join us as a Contact Centre Customer Services Officer - This is an opportunity to make a positive...

  • Building Services Manager

    1 month ago

    St Helier, Jersey, United Kingdom Dandara Full time

    At Dandara we believe the best ideas come from our people working together. We strive to look forward in all we do, with integrity and passion. Recruiting the right people is essential, as our peoples' contribution lead us to achieving our goals and growing our company. We put our customers first, we empower our people, and we support the communities in...

  • Building Services Manager

    1 month ago

    St Helier, Jersey, United Kingdom Dandara Full time

    At Dandara we believe the best ideas come from our people working together. We strive to look forward in all we do, with integrity and passion. Recruiting the right people is essential, as our peoples' contribution lead us to achieving our goals and growing our company. We put our customers first, we empower our people, and we support the communities in...

  • Building Services Manager Contractor

    1 month ago

    St Helier, Jersey, United Kingdom Dandara Full time

    We put our customers first, we empower our people, and we support the communities in which we build. This full-time permanent position is to be based in our Jersey office, working as part of our technical team, with overall responsibility for the production of internal mechanical and electrical installation designs and management of external building...

  • Building Services Manager Contractor

    1 month ago

    St Helier, Jersey, United Kingdom Dandara Full time

    We put our customers first, we empower our people, and we support the communities in which we build. This full-time permanent position is to be based in our Jersey office, working as part of our technical team, with overall responsibility for the production of internal mechanical and electrical installation designs and management of external building...

  • Continuous Improvement Practitioner

    4 weeks ago

    Jersey, United Kingdom Customer and Local Services Full time

    **Employer**: Customer and Local Services **Job number**: SOJ14353 **Closing date**: 10-Mar-2023 **Post requires 5 years residency**: Yes **Post requires Criminal Records Bureau (CRB) clearance**: Yes - Standard **Contract type**: Permanent **Full time or part time**: Full Time **Term time only**: No **Working hours**: 37 Hours per Week **Shift...

  • Building Services Manager

    2 weeks ago

    St Helier, Jersey, United Kingdom Dandara Full time

    At Dandara we believe the best ideas come from our people working together. We strive to look forward in all we do, with integrity and passion. Recruiting the right people is essential, as our peoples' contribution lead us to achieving our goals and growing our company. We put our customers first, we empower our people, and we support the communities in...

  • Customs Warehouse Officer

    4 weeks ago

    Jersey, United Kingdom Justice and Home Affairs Full time

    **Employer**: Justice and Home Affairs **Job number**: SOJ15164 **Closing date**: 26-Jul-2023 **Post requires 5 years residency**: Yes **Post requires Criminal Records Bureau (CRB) clearance**: Yes - Standard **Contract type**: Permanent **Full time or part time**: Full Time **Term time only**: No **Working hours**: 37 Hours per Week **Shift...

  • Senior Client Officer

    1 month ago

    St Helier, United Kingdom Apex Group Full time

    Senior Client Officer - Corporate Services Location: St. Helier, Jersey Date Posted: Feb 17, 2023 **Description** **Department**: Corporate Services **Employment Type**: Permanent, Full Time **Summary of role** You will be a member of a team within our corporate services group that specialises in the provision of corporate services to regulated funds...

  • Customer Service

    4 weeks ago

    St. Asaph, United Kingdom 98 Talent Full time

    Are you a people-oriented individual with excellent communication skills? Do you thrive in a fast-paced environment where customer satisfaction is the top priority? If so, we have an exciting opportunity for you. **Responsibilities**: - Handle inbound and outbound customer service calls with professionalism and empathy. - Provide exceptional customer care...

  • Customs & Immigration Officer

    4 weeks ago

    Jersey, United Kingdom Justice and Home Affairs Full time

    **Employer**: Justice and Home Affairs **Job number**: SOJ15285 **Closing date**: 30-Aug-2023 **Post requires 5 years residency**: Yes **Post requires Criminal Records Bureau (CRB) clearance**: Yes - Enhanced **Contract type**: Permanent **Full time or part time**: Full Time **Term time only**: No **Working hours**: 37 Hours per Week **Shift...

  • Head of Business Enablement and Customer Support

    4 weeks ago

    Jersey, United Kingdom Chief Operating Office Full time

    **Employer**: Chief Operating Office **Job number**: SOJ14793 **Closing date**: 06-Jun-2023 **Post requires 5 years residency**: Yes **Post requires Criminal Records Bureau (CRB) clearance**: Yes - Standard **Contract type**: Permanent **Full time or part time**: Full Time **Term time only**: No **Working hours**: 37 Hours per Week **Shift...

  • Senior Associate, Client Services Support

    1 week ago

    St. Helier, United Kingdom Royal Bank of Canada Full time

    Come Work with Us! At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that...

  • Customer Service Administrator

    7 days ago

    St. Albans, United Kingdom Think Specialist Recruitment Full time

    Do you want to work within an exciting industry? Do you have previous experience within a customer service focused role? Think Specialist Recruitment are pleased to be working with a growing organisation based within the St Albans area. This opportunity would suit someone who enjoys delivering a high level of customer service, someone who is happy to work...

  • Customer Service Advisor

    4 weeks ago

    St Helens, United Kingdom Page Personnel Full time

    Immediate start **About Our Client**: Our client is a dynamic and forward-thinking organisation dedicated to making a positive impact in local communities. As a growth and regeneration group, they work in partnership with local councils and the North-West to improve lives and create thriving, vibrant communities through support, investment, development, and...

  • Customer Service Assistant

    6 days ago

    St. Austell, United Kingdom Shell Forecourts Full time

    Shell have opened a new forecourt and Shell Select shop in Cornish Gateway on the site of the current Esso Petrol Station on Services, Victoria Road, Saint Austell, Cornwall. PL26 8UF. We require a **PART TIME 24 HRS** Customer Service Assistant to join our new team at this exciting new Shell Forecourt. You will become part of a friendly and well motivated...

  • Customer Service Assistant

    6 days ago

    St. Ives, United Kingdom GerrardWhite Full time

    Are you a friendly and outgoing individual looking for a new opportunity in **customer service, earning a salary of £19,000 which will increase to £21,000 after 12 months**? If so, we have the perfect role for you! We are currently seeking **a Customer Service Assistant** to join our team in **St Ives, Cambridgeshire**. In this role, you will be...

  • Customer Service Apprentice

    4 weeks ago

    St Helens, United Kingdom Fast Track to Employment Full time

    **Customer Service Apprentice required to work for a local manufacturer of bespoke wooden packaging** Apprenticeship Qualification - Customer Service Practitioner L2 Mon - Wed 9am - 5pm, Thurs 8:30am - 5pm, Fri 8:30am - 4pm Weekly Wage: £198.00 per week Customer Service Apprentice **Duties and Responsibilities** - Answering telephone calls - Filing -...

  • Customer Service Advisor

    1 month ago

    St Helens, United Kingdom Page Personnel - UK Full time

    Immediate start **About Our Client**: Our client is a dynamic and forward-thinking organisation dedicated to making a positive impact in local communities. As a growth and regeneration group, they work in partnership with local councils and the North-West to improve lives and create thriving, vibrant communities through support, investment, development, and...

  • Customer Service Assistant

    4 weeks ago

    St. Columb, United Kingdom Shell Forecourts Full time

    The Shell Garage, Kingsley Village, Penhale. TR9 6NA, require a **PART TIME 16 HOURS NIGHT SHIFT - SAT & SUN NIGHTS **Customer Service Assistant. You will become part of a friendly and well motivated team. You will need to provide a high level of customer service whilst dealing with a variety of tasks including: - Welcoming customers by greeting them and...