Customer Service Advisor

2 months ago

St Helens, United Kingdom Page Personnel Full time

Immediate start

**About Our Client**:
Our client is a dynamic and forward-thinking organisation dedicated to making a positive impact in local communities. As a growth and regeneration group, they work in partnership with local councils and the North-West to improve lives and create thriving, vibrant communities through support, investment, development, and regeneration.

To excel in this position, you should:

- Possess a genuine passion for providing exceptional customer care and service.
- Demonstrate a sharp attention to detail and enjoy tackling complex issues in a fast-paced setting.
- Exhibit a dedicated and committed approach to efficiently and effectively resolving intricate customer queries.
- Showcase fluency and proficiency in addressing customer concerns with clarity and precision.

**The Successful Applicant**:

- Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
- Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
- Empathy and patience to handle customer concerns with a calm and understanding demeanor.
- Active listening skills to comprehend customer needs and provide appropriate solutions.
- Proficiency in multitasking and managing time effectively to handle multiple customer inquiries simultaneously.
- Adaptability to work in a fast-paced environment and quickly adapt to changing customer demands.
- Detail-oriented mindset to ensure accuracy in processing customer information and requests.
- Strong computer literacy and familiarity with customer service software, CRM systems, and other relevant tools.
- Positive attitude and a customer-focused mindset to create a pleasant and helpful experience for customers.
- Ability to work collaboratively with team members and other departments to resolve customer issues efficiently.
- Resilience and ability to handle difficult or irate customers professionally and calmly.
- Willingness to continuously learn and improve customer service skills through training and feedback.
- Professionalism and integrity in maintaining confidentiality and handling sensitive customer information.

**What's on Offer**:

- 25 days holiday rising to 30 plus bank holidays (pro rata)
- Holiday purchase scheme
- Company Pension Scheme
- Company life assurance

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