Customer Service Advisor

2 weeks ago


St Helens, United Kingdom Castlefield Recruitment Full time

**Customer Service Advisor | St Helens | £12 - £12.50 |Until End March | Hybrid|GB16689**

**Client**:
Castlefield Recruitment are currently working with a large and growing organisation on a Customer Service Advisor role in St Helens. This role offers great benefits such as an attractive hybrid-working policy including 2 days WFH. This is an initial interimposition, continuing until the end of March 2023.

**Duties will include**:

- To accurately investigate enquiries on new and existing requests and complaints and prioritise those accordingly.
- To provide and excellent quality service to both internal and external stakeholders when answering inbound calls.
- To work in partnership with other teams across the business to collaboratively address key risks
- To have detailed knowledge of company policies and procedures to ensure that the customers receive correct advice and are correctly processed on the company’s internal management system.

**Person**:

- Excellent verbal and written communication skills to relay accurate information
- Experience in Customer Service and receiving inbound calls is essential
- Ability to handle challenging enquiries and to diffuse situations approriately



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