Customer Service Advisor
3 weeks ago
**Customer Service Advisor | St Helens | £12 - £12.50 | Until End of March | Hybrid**
**Client**:
Castlefield Recruitment are currently working with a large and growing organisation on a Customer Service Advisor role in St Helens. This role offers great benefits such as an attractive hybrid-working policy including 2 days WFH. This is an initial interimposition, continuing until the end of March 2023.
**Duties will include**:
- To accurately investigate enquiries on new and existing requests and complaints and prioritise those accordingly.
- To provide and excellent quality service to both internal and external stakeholders when answering inbound calls.
- To work in partnership with other teams across the business to collaboratively address key risks
- To have detailed knowledge of company policies and procedures to ensure that the customers receive correct advice and are correctly processed on the company’s internal management system.
**Person**:
- Excellent verbal and written communication skills to relay accurate information
- Experience in Customer Service and receiving inbound calls is essential
- Ability to handle challenging enquiries and to diffuse situations appropriately
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