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Customer Service Advisor
4 months ago
**St Albans**
**Up to £27k + OTE**
**Monday to Friday 9-5.30**
**Are you passionate about customer service and want to work for a growing company that believe in training and development?**
**Would you like to work in a customer service role that offers the opportunity to earn more money through bonuses?**
We have an excellent opportunity for a Customer Service focused induvial to join an established and professional Insurance company that offer ongoing training and development.
This is a hybrid role where you will be in the office two days a week and working from home for 3 days.
You will use your excellent customer service skills to build relationships and maintain trust and confidence with customers to maximise satisfaction, retain and grow business.
**What’s in it for you?**
- **Salary: up to £27k + OTE**:
- **Hours: Monday to Friday 9-5.30**:
- **25 days holiday + bank holidays**:
- **Hybrid working with 3 days at home and 2 in the office.**:
- Fantastic training and ongoing support
- The company promote progression from within
- Opportunity to gain insurance qualifications
- Casual Fridays
- Health insurance
- Monthly bonus
**Key responsibilities for the Customer Service Advisor**:
- Mixture of both inbound and outbound telephone activities
- Act as first point of contact and provide solutions for customers in the sale or renewal of products/policies
- Identify potential sales opportunities through active listening and analysis of the customer’s needs
- Ensure customers have a full understanding of the products they are buying by communicating effectively
- Communicate in a prompt, polite and clear manner, representing the business with a positive and professional image at all times
- Follow up and resolve to a satisfactory conclusion any issues arising from sales or service queries
- Liaise with Underwriters, prepare renewals and issue documentation
- Prepare mid-term adjustment and cancellation documentation
- Diary Management
- Allocation of monies to client accounts
**For this Customer Service Advisor role the employer is looking for**:
- Previous experience within Insurance
- Record of providing outstanding customer service
- Competent in prioritisation
- Basic decision making and problem solving
- Competent written and oral communicator
- Competent in IT skills
- Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website._
**Job Types**: Full-time, Permanent
**Salary**: Up to £27,000.00 per year
**Benefits**:
- Casual dress
- Company pension
- Private medical insurance
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Work Location: Hybrid remote in St Albans
Reference ID: JD3514