Customer Relations Advisor

2 weeks ago


St Helens, United Kingdom Merchant Rentals Full time

Job Advert

**Customer Relations Advisor**

Haydock, St.Helens

£22,660 Basic Salary

Would you like to join a successful, established and growing company with an enviable reputation?

We inspire individuals to be outstanding in what they do and encourage all our employees to be enthusiastic about new challenges and have the drive to succeed.

**Role**:
A varied account manager role; providing customer relationship, sales support and administration to the Business Development function of Merchant Rentals, its business partners and customers.

**Main Duties**:

- To be a point of contact for business partners and customers, ensuring they receive the highest possible level of customer service
- To process new business, additional and upgrade terminal requests, liaising with partners and customers from order request to lease submission through to terminal deployment, this may involve courier tracking of large deployment rollouts
- Control day-to-day account management responsibilities, for example dealing with minor or complex queries, or supporting customers with change of product requirements and guiding around applicable swap and cancellation costs
- Build trust with business partners and customers to enhance relationships and utilise experiences to reinforce mutual benefit
- Explore ways to improve service delivery with suppliers, when working in alliance with customers, partner helpdesk and their operations providing feedback to management on experiences and performance
- Work in a timely manner to maintain and produce monthly Service Level Agreements reports (SLA’s) for customer accounts. Obtain and utilise feedback from business partners and customers on a regular basis to ensure issues are identified and resolved promptly
- Recognise key issues from customer information and communication and ensure appropriate responses are made
- Provide Business Development team administration, record keeping and maintain accurate system notes
- Maintain awareness of terminal products and assist business partners and customers in creating opportunities
- Monitor order levels and provide feedback to management
- Produce regular stock reports and distribute to management

***Essential Skills and Attributes**:

- Able to manage own workload and demonstrate initiative
- Team player with clear focus on customer service, retaining customers, quality and accuracy
- Tolerant and empathic communicator with excellent telephone manner
- Desire to achieve team targets around terminal end of life renewals and terminal non-compliancy.
- Eye for detail, administration and accuracy

**Our Company**:
Merchant Rentals, part of the PayPoint Group, established in 2002, specialise in providing tailored asset finance solutions to businesses large and small throughout the UK, helping them to accept card payments through a range of payment terminal technologies and accessories. We onboard around 12,000 new customers each year, partnering with some of the world’s leading payment terminal providers, global acquiring banks and independent sales organisations. We have over 50,000 UK customers from local shops, bars and restaurants to leading retail chains and we have ambitious plans to expand our products and market share.

Our contracted working hours are 36.25 per week Monday to Friday with flexibility around start and finish times from 8.30am until 6.00pm. We are focused on ensuring our team enjoy a good work-life balance, offering a range of benefits which include;
- 30 days annual leave (including 8 UK bank holidays)
- Company share incentive plan
- Free on-site parking
- Structured induction and on-going training and support
- Opportunity to progress through the business
- Discounts through our employee benefits platform
- Vouchers for eye test scheme
- Offices conveniently located on the A580, close to M6
- Regular employee social events, lunches and fun activities
- Free refreshments provided



  • St Helens, United Kingdom Merchant Rentals Full time

    Job Advert **Customer Relations Advisor** Haydock, St.Helens £22,660 Would you like to join a successful, established and growing company with an enviable reputation? We inspire individuals to be outstanding in what they do and encourage all our employees to be enthusiastic about new challenges and have the drive to succeed. **Role**: **Main...


  • St Helens, United Kingdom Gleeson Homes Full time

    Job Introduction We have an exciting opportunity for an experienced customer service professional who is driven to provide a positive and 5* Customer experience to join our Customer Care team within the Merseyside region. This role is responsible for delivering the best customer experience through customer-centric communication, advice, support and...


  • St Helens, United Kingdom Gleeson Homes Full time

    Job Introduction We have an exciting opportunity for an experienced customer service professional who is driven to provide a positive and 5* Customer experience to join our Customer Care team within the North West This role is responsible for delivering the best customer experience through customer-centric communication, advice, support and guidance,...


  • St Helens, United Kingdom Page Personnel Full time

    St Helens base company - Established over 20 years ago **About Our Client**: This client has been established in St Helens for over 20 years and have a excellent reputation of employee satisfaction. Page Personnel we are proud to be supporting them on their search for various role within this fantastic company. - Primary point of contact to all customers -...


  • St Helens, United Kingdom Morgan Ryder Associates Full time

    Customer Service Advisor Office location: Haydock To £27K+ Pension (6% Er 2% Ee) Hol 25day +BH 36.5 a week (phone number removed) Monday-Thursday, 8-3.30 on a Friday). High specification product manufacturer seeks dynamic and astute Customer Service Advisor, to provide a seamless customer experience. The role and responsibilities include: Processing...

  • Customer Advisor

    5 days ago


    St Helens, United Kingdom Merchant Rentals Full time

    Job Advert **Customer Advisor** Haydock, Merseyside £21,630 per annum Mon-Fri 9am-5.15pm **The role**: The Merchant Rentals Team are responsible for ensuring new customers are accurately set up on our in-house systems, issuing relevant correspondence and dispatching payment terminals in a timely manner. You will accurately transfer data between systems...


  • St Helens, United Kingdom Morgan Ryder Associates Full time

    Customer Service AdvisorOffice location: HaydockTo £27K+ Pension (6% Er 2% Ee)Hol 25day +BH36.5 a week (phone number removed) Monday-Thursday, 8-3.30 on a Friday).High specification product manufacturer seeks dynamic and astute Customer Service Advisor, to provide a seamless customer experience.The role and responsibilities include:Processing customer...


  • St. Helens, United Kingdom Castlefield Recruitment Full time

    **Customer Service Advisor | St Helens | £12 - £12.50 |Until End March | Hybrid|GB16689** **Client**: Castlefield Recruitment are currently working with a large and growing organisation on a Customer Service Advisor role in St Helens. This role offers great benefits such as an attractive hybrid-working policy including 2 days WFH. This is an initial...


  • St Helens, United Kingdom GPW Recruitment Full time

    Job title: Customer Service AdvisorReference: E(phone number removed)Location: St HelensDuration: PermanentStart date: asapSalary: to £26,500 paAre you looking for a new and exciting career as a Customer Service Advisor with a leading manufacturing company ?We're recruiting a Customer Service Advisor on a permanent basis in St Helens, based full time in...


  • St Helens, United Kingdom Morgan Ryder Associates Full time

    Customer Service AdvisorOffice location: HaydockTo £27K+ Pension (6% Er 2% Ee)Hol 25day +BH 36.5 a week (phone number removed) Monday-Thursday, 8-3.30 on a Friday).High specification product manufacturer seeks dynamic and astute Customer Service Advisor, to provide a seamless customer experience.The role and responsibilities include:Processing customer...


  • St Helens, United Kingdom Fastlane Autocare Full time

    Job Overview: We are seeking a dedicated Client Advisor to join our team in providing exceptional customer service and tailored financial advice to our clients. The role involves building strong relationships with clients, understanding their financial needs, and recommending suitable products and services. Responsibilities: - Engage with clients to...

  • Sales Advisor

    4 weeks ago


    St Helens, United Kingdom CB Staffing Solutions Full time

    CB Staffing Solutions are recruiting for a Sales Advisor for our client in St Helens. - Assisting with strategic sales plans that expand a company’s customer base and solidify its presence - Helping to achieve growth and hitting sales targets. - Establishing productive and professional relationships with key personnel in assigned customer accounts -...


  • St. Helens, Merseyside, United Kingdom GPW Recruitment Services Full time

    Job title: Customer Service Advisor Reference: E113362 Location: St Helens Duration : Permanent Start date: asap Salary: to £26,500 pa Are you looking for a new and exciting career as a Customer Service Advisor with a leading manufacturing company ? We're recruiting a Customer Service Advisor on a permanent basis in St Helens, based full...


  • St Helens, United Kingdom Uniting People Full time

    Based within our clients vibrant Customer Service Centre in Warrington the Customer Service Advisors are the first point of contact for all customers. Working within a close fun team where each member of staff is rewarded with on-going training and fantastic career progression opportunities. You will become a product and brand expert. **Role**: -...

  • HR Advisor

    2 days ago


    St. Helens, United Kingdom Orka Financial Full time

    HR Advisor As a direct result of rapid business growth this global business are currently looking to upskill their HR team with an additional 2 Advisors. Reporting to a HR Business Partner a core part of this role will be providing advisory support to the business with the opportunity to work on strategic projects as and when. You will have experience...


  • St Helens, United Kingdom Medlock Partners Full time

    Human Resources Advisor All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.    Fixed Term Contract - 10-12 months    Full Time    Hybrid and flexible working    St Helens    Salary up to £40,000 plus highly competitive benefits package, including 33 days annual leave...


  • St Helens, United Kingdom Medlock Partners Full time

    Human Resources AdvisorFixed Term Contract - 10-12 monthsFull TimeHybrid and flexible workingSt HelensSalary up to £40,000 plus highly competitive benefits package, including 33 days annual leave (inclusive of statutory holidays), healthcare cashback plan and annual bonusMedlock Partners are recruiting on behalf of a well-known FMCG brand to help them...

  • Parts Advisor

    1 day ago


    St Helens, United Kingdom Lookers Motor Group Limited Full time

    Overview: **Vauxhall St. Helens** **Salary: £25,000 - £27,000 **dependent** on brand experience, plus bonus.** **Working Hours: 42 hours** Are you a Parts Advisor in search of a new challenge? You have arrived at the right place, here at Vauxhall St Helens we are on the hunt for an experienced and enthusiastic Parts Advisor. This is an excellent...


  • St Helens, United Kingdom Medlock Partners Full time

    Human Resources AdvisorWant to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.Fixed Term Contract - 10-12 monthsFull TimeHybrid and flexible workingSt HelensSalary up to £40,000 plus highly competitive benefits package, including 33 days annual leave (inclusive of statutory holidays),...


  • St Helens, United Kingdom Medlock Partners Full time

    Human Resources Advisor Fixed Term Contract - 10-12 months Full Time Hybrid and flexible working St Helens Salary up to £40,000 plus highly competitive benefits package, including 33 days annual leave (inclusive of statutory holidays), healthcare cashback plan and annual bonus Medlock Partners are recruiting on behalf of a well-known FMCG brand to help...