Customer Relations Advisor

2 months ago

St Helens, United Kingdom Gleeson Homes Full time

Job Introduction
We have an exciting opportunity for an experienced customer service professional who is driven to provide a positive and 5* Customer experience to join our Customer Care team within the Merseyside region.

This role is responsible for delivering the best customer experience through customer-centric communication, advice, support and guidance, whilst working closely with the regional customer care team to deliver support and service in a timely manner. To deliver a timely customer experience, we have an internally developed system called ‘My Gleeson’ it will be your responsibility to ensure that all activity on the system is processed and actioned within a proactive manor. As well as full responsibility for the My Gleeson system, this role is varied with the responsibility for analysis, reporting and direct customer contact, ensuring the delivery of an efficient and quality led service that meets the Gleeson customer service standards.

Main Responsibilities
- Direct Line Management to Regional Customer Relations Manager
- Effectively manage all Regional complaints, ensuring compliance to New Homes Quality Code at all times
- Facilitate all complaint responses ensuring all information is provided by the Regional team.
- Provide detailed report on all complaints and their status in weekly meetings
- Action and issuing of all Customer Care defects received through the My Gleeson system, maintaining service level agreements
- Weekly status checks on all outstanding defects on My Gleeson plus jobs on hold.
- Ensuring all My Gleeson actions are completed daily
- Monitoring and responding to all Regional Customer Care and Customer Service mailbox queries within agreed timescales
- Sourcing and identifying customers plot and development information plus investigation history on all current and previously reported matters
- Full administration and weekly updates of the ‘Your Watch’ database
- Monthly reports on My Gleeson system when required
- Produce monthly KPI reports for Region
- Providing support to regional area offices in respect of customer queries
- Contacting customers post legal completion to understand their journey and experience, providing feedback to the Regional teams, ensuring CF is driven throughout
- Positioning a recommend or non-recommend in line with customer’s feedback and distributing this information to area offices
- Essential in complaints handling and formal complaint response writing
- Experience working within a customer service role (essential)
- Experience working in a housebuilding company within a customer care role (preferred)
- Team Player with excellent customer service, communication and interpersonal skills
- Professional telephone manner
- Strong written and verbal communication skills with focused attention to detail
- Sound time management and organisational skills with the ability to multi-task and manage time effectively to meet deadlines
- Flexible and adaptable
- Reliable

Why Gleeson?

Package Description
- Generous holiday entitlement of 26 days per annum + bank holidays
- Discretionary Bonus Scheme
- Holiday Buy Back Scheme
- Company Pension Scheme
- Private Medical Insurance Scheme
- Healthshield membership
- Life Assurance Scheme
- Share Purchase Plan

  • Customer Relations Advisor

    2 weeks ago

    St Helens, United Kingdom Merchant Rentals Full time

    Job Advert **Customer Relations Advisor** Haydock, St.Helens £22,660 Would you like to join a successful, established and growing company with an enviable reputation? We inspire individuals to be outstanding in what they do and encourage all our employees to be enthusiastic about new challenges and have the drive to succeed. **Role**: **Main...

  • Customer Relations Advisor

    4 weeks ago

    St Helens, United Kingdom Merchant Rentals Full time

    Job Advert **Customer Relations Advisor** Haydock, St.Helens £22,660 Basic Salary Would you like to join a successful, established and growing company with an enviable reputation? We inspire individuals to be outstanding in what they do and encourage all our employees to be enthusiastic about new challenges and have the drive to succeed. **Role**: A...

  • Customer Relations Advisor

    1 month ago

    St Helens, United Kingdom Gleeson Homes Full time

    Job Introduction We have an exciting opportunity for an experienced customer service professional who is driven to provide a positive and 5* Customer experience to join our Customer Care team within the North West This role is responsible for delivering the best customer experience through customer-centric communication, advice, support and guidance,...

  • Customer Relations Advisor

    7 days ago

    Bury St. Edmunds, United Kingdom The Recruitment Co Full time

    **Role: Customer Relations Advisor** **Pay: £10.78 per hour - paid weekly every Friday** **Contract: Ongoing Temp** **Location: Bury St Edmunds** **The Hours**:On a 4 week rota shifts can fall between 8am and 6pm Monday to Sunday** We are currently recruiting for Customer Relations Advisors to join our client existing team based in Bury St Edmunds this will...

  • Customer Advisor

    1 week ago

    St Helens, United Kingdom The Storage Team Widnes Full time

    **Full Job Description** Undergoing rapid expansion from 9 up to 20+ stores in the next 5 years - now is the time to join a growing company in a thriving industry. The Storage Team offer top quality self storage, business space, office space, virtual addresses and much more. We are _The Place For Space_. We have a passion for doing things ‘the right...

  • Customer Relations Advisor

    4 days ago

    St Leonards-on-Sea, United Kingdom ASL Recruitment Full time

    Our client is an established production company based in St Leonards on Sea, East Sussex. They are currently looking for a **Customer Relations Advisor** to join their hardworking dedicated team on a part time basis in St Leonards on Sea, East Sussex. As a **Customer Relations Advisor** you will be making daily telephone calls calling the companies existing...

  • Inbound Sales

    1 week ago

    St Helens, United Kingdom Get-Recruited (UK) Ltd Full time

    INBOUND SALES / CUSTOMER SERVICE ADVISOR ST HELENS UP TO £28,000 + EXCELLENT CULTURE + PROGRESSION Get Recruited are supporting a successful award winning business who are looking for an Inbound Sales / Customer Service Advisor to join their team. Benefiting from excellent company culture and working within a supportive company, this is a fantastic...

  • Inbound Sales

    1 week ago

    St. Helens, United Kingdom Get Recruited Remote Work Freelance Full time

    INBOUND SALES / CUSTOMER SERVICE ADVISOR ST HELENS UP TO £28,000 + EXCELLENT CULTURE + PROGRESSION Get Recruited are supporting a successful award winning business who are looking for an Inbound Sales / Customer Service Advisor to join their team. Benefiting from excellent company culture and working within a supportive company, this is a fantastic...

  • Inbound Sales

    1 week ago

    St Helens, United Kingdom Get-Recruited (UK) Ltd Full time

    INBOUND SALES / CUSTOMER SERVICE ADVISOR ST HELENS UP TO £28,000 + EXCELLENT CULTURE + PROGRESSION Get Recruited are supporting a successful award winning business who are looking for an Inbound Sales / Customer Service Advisor to join their team. Benefiting from excellent company culture and working within a supportive company, this is a fantastic...

  • Inbound Sales

    1 week ago

    St Helens, United Kingdom Get-Recruited (UK) Ltd Full time

    INBOUND SALES / CUSTOMER SERVICE ADVISOR ST HELENSUP TO £28,000 + EXCELLENT CULTURE + PROGRESSION Get Recruited are supporting a successful award winning business who are looking for an Inbound Sales / Customer Service Advisor to join their team. Benefiting from excellent company culture and working within a supportive company, this is a fantastic...

  • Customer Relations Advisor

    3 weeks ago

    St Helens, United Kingdom Page Personnel Full time

    St Helens base company - Established over 20 years ago **About Our Client**: This client has been established in St Helens for over 20 years and have a excellent reputation of employee satisfaction. Page Personnel we are proud to be supporting them on their search for various role within this fantastic company. - Primary point of contact to all customers -...

  • Inbound Sales

    1 week ago

    St. Helens, United Kingdom Get-Recruited (UK) Ltd Full time

    INBOUND SALES / CUSTOMER SERVICE ADVISOR ST HELENS UP TO 28,000 + EXCELLENT CULTURE + PROGRESSION Get Recruited are supporting a successful award winning business who are looking for an Inbound Sales / Customer Service Advisor to join their team. Benefiting from excellent company culture and working within a supportive company, this is a fantastic...

  • Customer Service Advisor

    7 days ago

    St Helens, United Kingdom The New Gnration Group Full time

    Customer Service Advisors are the face of our business! They are great listeners, part of their local community and always ready to help everyone be part of the entertainment we provide. Bring your character to a Retail Customer Service Advisor role and you can be yourself, building relationships with our customers and making sure that they enjoy our...

  • Customer Advisor

    22 hours ago

    St Helens, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 19 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q St Helens** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...

  • Customer Service Advisor

    1 week ago

    St. Helens, United Kingdom Talentspa Full time

    Our client is a trade supplier of home furnishings based in St Helens, Merseyside. They have an exciting opportunity for a Customer Service Advisor to join their team. **Salary**:Up to £22k **Hours of Work**:36 hours per week (Monday to Thursday 9am - 5.30pm, Friday 9am - 1.00pm) **Contract Type**:Full Time, Permanent **Customer Service Advisor...

  • Customer Service Advisor

    2 weeks ago

    St Helens, United Kingdom Jobbo Full time

    Our client is a trade supplier of home furnishings based in St Helens, Merseyside. They have an exciting opportunity for a Customer Service Advisor to join their team. **Salary**:Up to £22k **Hours of Work**:36 hours per week (Monday to Thursday 9am - 5.30pm, Friday 9am - 1.00pm) **Contract Type**:Full Time, Permanent **Customer Service Advisor...

  • Customer Service Advisor

    2 weeks ago

    St Helens, United Kingdom Morgan Ryder Associates Full time

    Customer Service Advisor Office location: Haydock To £27K+ Pension (6% Er 2% Ee) Hol 25day +BH 36.5 a week (phone number removed) Monday-Thursday, 8-3.30 on a Friday). High specification product manufacturer seeks dynamic and astute Customer Service Advisor, to provide a seamless customer experience. The role and responsibilities include: Processing...

  • Customer Advisor

    3 weeks ago

    St Helens, United Kingdom Merchant Rentals Full time

    Job Advert **Customer Advisor** Haydock, Merseyside £21,630 per annum Mon-Fri 9am-5.15pm **The role**: The Merchant Rentals Team are responsible for ensuring new customers are accurately set up on our in-house systems, issuing relevant correspondence and dispatching payment terminals in a timely manner. You will accurately transfer data between systems...

  • Customer Service Advisor

    3 weeks ago

    St Helens, United Kingdom Morgan Ryder Associates Full time

    Customer Service AdvisorOffice location: HaydockTo £27K+ Pension (6% Er 2% Ee)Hol 25day +BH36.5 a week (phone number removed) Monday-Thursday, 8-3.30 on a Friday).High specification product manufacturer seeks dynamic and astute Customer Service Advisor, to provide a seamless customer experience.The role and responsibilities include:Processing customer...

  • Customer Service Advisor

    2 weeks ago

    St Helens, United Kingdom Morgan Ryder Associates Full time

    Customer Service AdvisorOffice location: HaydockTo £27K+ Pension (6% Er 2% Ee)Hol 25day +BH36.5 a week (phone number removed) Monday-Thursday, 8-3.30 on a Friday).High specification product manufacturer seeks dynamic and astute Customer Service Advisor, to provide a seamless customer experience.The role and responsibilities include:Processing customer...