Customer Service Advisor
2 weeks ago
**Position**:Customer Service Advisor
- **Salary**: £11 per hour
- **Location**: Bury St Edmunds
- **Hours**:Monday - Friday 8-4 with 1 hour unpaid lunch break. 7 paid hours a day.
- Parking available
**Duties will include**:
- Answering incoming customer calls to resolve issues and enquiries, ensuring customer needs are met in a timely and professional manner to meet individual and team targets.
- Entering and updating customer account data.
- Proactively finding patterns in customer interactions, identifying where and how to optimise processes, tools or products to improve the customer experience.
**Key Skills required**:
- Have a professional and friendly telephone manner
- Ability to use computers (e.g. MS Office)
- Outstanding organizational ability
- Good judgement and decision-making aptitude
First Recruitment Services is acting as an employment business on behalf of this vacancy
First Recruitment Services is acting as an Employment Business in relation to this assignment.
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