Help desk

2 weeks ago

St Albans, United Kingdom HAYS Full time
Strong customer & administrative skills, organised and efficient, raising purchase orders,

Your new company 
A fantastic opportunity to work for a global leading organisation. My client is looking for a Help desk/ contract support professional.Your new role 
You will play a crucial role in providing a comprehensive financial and administrative service. Your expertise will directly impact the success in meeting customer needs and maintaining effective relationships. 

Understanding and participating customer needs 
Assisting the contract manager in the management of work order management report and debt 
Management of helpdesk and management systems 
Ensuring jobs are raised and assigned correctly on the in-house management system
Liaising with sites & suppliers on ETA'S, access queries and job completions
Managing regional inbox and responding to emails from the client and internal stakeholders accordingly 
Assisting with monthly client reporting and billing

What you'll need to succeed 
Strong customer service skills - experience in a customer-facing role 
Previous experience in an administrative role
Facilities experience - desirable 
Some financial / accounting experience would be an advantage. 
Flexibility to work outside of core office hours from time to time 
Organisational skills 
Good IT Skills  - Word, excel and outlook - Intermediate to advanced level 
Excellent verbal and written communication 
Good time management skills
Ability to work as part of a team, as well as independently 

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
# 4540923

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