Information Technology Help Desk Support
1 month ago
You will be based in Bury St. Edmunds and you will perform relevant tasks. This can include:
Manage the requests for access to software applications from Approval stage to gaining customer satisfaction to allow request closure.
Raise PO requests for software and hardware.
Assist with gathering data and carrying out actions to ensure compliance.
Produce monthly statistics using a variety of data
Ensure the software catalogue is up to date.
Required Experience:
4+ years' experience working in an administrative rolenMicrosoft Office 365 skillsnExcellent customer servicenExcellent collaboration skills with both internal and external partners
Qualifications:nFamiliar with ITIL and ITSM processes.nFamiliarity with Service Now & Intune.nManage complete assignments.
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