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Retail Customer Service
3 months ago
Join our team as a Retail Customer Service Representative and be a key player in providing exceptional service to our valued customers. As a Retail Customer Service Representative, you will be instrumental in addressing customer inquiries, resolving issues, and ensuring a positive shopping experience through effective communication and problem-solving skills.
**Duties**:
- Provide customers with accurate product information, process transactions efficiently, and resolve any concerns effectively.
- Utilize strong organizational skills to maintain customer records accurately and update information as needed.
- Identify opportunities for upselling products or services to enhance customer satisfaction and increase sales.
- Collaborate with team members to optimize service delivery and operational efficiency.
- Demonstrate excellent phone etiquette and communication skills in all customer interactions.
**Skills**:
- Strong time management skills to handle multiple tasks effectively.
- Ability to communicate clearly and professionally with customers from diverse backgrounds.
- Basic math skills for processing transactions accurately.
- Experience in upselling products or services is beneficial.
Join our team as a Retail Customer Service Representative and contribute to our mission of delivering exceptional customer service. Grow your career in a supportive work environment where your skills are appreciated. Make a difference by providing top-tier service and building lasting relationships with our customers.
Pay: From £24,643.00 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
- Transport links
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 07/07/2024