Retail Sales Associate

1 week ago

London, Greater London, United Kingdom Partner Retail Services Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Assistant to join our team at the Samsung Experience Store in London, Oxford Street. As a Retail Assistant, you will play a vital role in delivering exceptional customer service and sales experiences that exceed our customers' expectations.

Key Responsibilities
  • Customer Training: Assist customers in understanding and utilizing the full potential of Samsung products to enhance their experience.
  • Customer Service: Deliver exceptional customer service that leaves a lasting impression, ensuring customers feel valued and supported.
  • Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
  • L1 Device Repairs: Provide basic device repair services, resolving common issues promptly and efficiently.
  • Store Standards: Maintain a welcoming and organized store environment that reflects the brand's values and standards.
  • Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
  • Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Requirements
  • Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
  • Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
  • Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
  • Love for Tech: You're not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends.
  • Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
What We Offer
  • Samsung Employee Discount Portal: Enjoy exclusive discounts on Samsung products and services.
  • Birthday Holiday: Take a day off on your birthday to relax and recharge.
  • Perks and Rewards: Receive discounts across multiple retailers and enjoy other perks and rewards.
  • Monthly Bonus Potential: Earn a monthly bonus based on your performance.
  • Well-being Tools and Platform: Access a range of well-being tools and platforms to support your mental and physical health.
  • Mental Health First Aid Access: Receive training and support to help you manage mental health and well-being.
  • Seeded Devices: Receive the latest Samsung flagship device to stay up-to-date with the latest technology.
  • Employee Assistance Platform: Access a range of resources and support to help you manage work-life balance and personal well-being.
  • Annual Partnership with National Charities: Support and get involved with national charities and community initiatives.
  • Celebrations of Awareness Days and Religious Holidays: Celebrate and observe awareness days and religious holidays with your colleagues.

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