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Customer Service Associate

2 months ago


London, Greater London, United Kingdom The National Trust Full time
Retail Operations Team Member

Overview

As a passionate individual who enjoys engaging with customers, you will be an integral part of our retail operations at the garden centre.

Compensation: £11.50 per hour, inclusive of an outer London weighting allowance.

Employment Type: Permanent

Work Schedule: This position requires you to work 7 hours every Sunday.



Work Environment

Reporting to the Retail Manager, you will collaborate with a dedicated team focused on providing outstanding service to our visitors.

Our garden centre is one of the most frequented locations, attracting customers throughout the year. With a variety of seasonal events, there is always something engaging happening.

We take pride in offering the largest selection of plants within our organization, along with a diverse range of garden products and local goods that tell the story of our heritage.



Key Responsibilities

In your role as a Retail Operations Team Member, you will assist customers with their shopping needs and provide expert advice. Additional responsibilities may include:

  • Receiving and organizing deliveries
  • Creating attractive displays
  • Maintaining a clean and orderly shop environment

This position is ideal for individuals who are enthusiastic about delivering excellent customer service and eager to learn more about the retail sector.



Candidate Profile

We are looking for candidates who are:

  • Customer-oriented with a positive demeanor
  • Able to work collaboratively as well as independently
  • Organized and adaptable
  • Willing to acquire new skills


Benefits

The National Trust is committed to fostering an inclusive culture where everyone feels valued. We strive to reflect the diversity of the communities we serve.

  • Generous pension scheme of up to 10% of basic salary
  • Complimentary access to National Trust properties for you and your family
  • Tax-free childcare options
  • Loan schemes for rental deposits and season tickets
  • Employee discounts on various services
  • Up to 32 days of holiday based on service length
  • Flexible working arrangements when feasible
  • Employee assistance programs
  • Free parking at most locations
  • Access to independent financial advice