Customer Service Associate

3 weeks ago


London, Greater London, United Kingdom The National Trust Full time
Retail Sales Advisor - Overview

Position Summary

As a Retail Sales Advisor, you will engage with customers, showcasing your passion for service and your ability to create a welcoming atmosphere in our garden centre.

Compensation: £11.50 per hour, inclusive of an outer London weighting allowance.

Employment Type: Permanent

Work Schedule: Sunday shifts of 7 hours.

Interview Process: Details will be provided upon application.

For this position, candidates will complete an online assessment to highlight their strengths and suitability for the role.



Work Environment

Reporting to the Retail Manager, you will be part of a dedicated team committed to providing outstanding customer service.

Our garden centre is a vibrant location, attracting visitors throughout the year with seasonal events and a diverse range of plants and gardening products.

We take pride in offering a wide selection of local and regional products that connect with our heritage and the stories we share.



Key Responsibilities

As a Retail Sales Advisor, your responsibilities will include:

  • Assisting customers with their purchases and providing shopping advice.
  • Receiving, unpacking, and organizing deliveries.
  • Creating attractive shop displays.
  • Maintaining a clean and organized shop floor.

This role is ideal for individuals who are enthusiastic about customer service and eager to learn more about the retail sector.



Candidate Profile

We are looking for candidates who are:

  • Customer-oriented with a positive demeanor.
  • Able to work collaboratively as part of a team, as well as independently.
  • Organized and adaptable to changing situations.
  • Willing to acquire new skills and knowledge.


Employee Benefits

The National Trust is dedicated to fostering an inclusive culture where diversity is valued. We offer a range of benefits to support our employees:

  • Generous pension scheme of up to 10% of basic salary.
  • Complimentary access to National Trust properties for you and your family.
  • Tax-free childcare options.
  • Loan schemes for rental deposits and season tickets.
  • Discounts on various services and products.
  • Up to 32 days of holiday, plus options for additional leave.
  • Flexible working arrangements where possible.
  • Access to an employee assistance program.
  • Free parking at most locations.
  • Independent financial advice services.


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