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Customer Service Associate for Retail

2 months ago

London, Greater London, United Kingdom MORI Full time

MORI: Innovating Baby and Toddler Fashion

MORI stands as a premier digitally driven brand specializing in clothing for infants and toddlers, with its headquarters in London. Our mission is to inspire parents to foster gentler generations, offering infants a nurturing and resilient start. The foundation of our brand's success lies in our core principles and profound connection with our clientele. Become a part of our passionate team dedicated to crafting high-quality products cherished by parents globally.

Role of Customer Service Associate

We are on the lookout for motivated and friendly Customer Service Associates to join our vibrant team at the MORI Flagship Store. As a vital member of our close-knit group, we seek individuals who are enthusiastic about retail and eager to embody our brand values. This position is crucial for providing outstanding customer experiences both in-store and online.

Primary Responsibilities

  • Delivering exceptional customer service to guarantee high satisfaction levels
  • Keeping the sales floor organized and well-stocked
  • Assisting in the management of inventory in both the sales area and stockroom
  • Communicating product knowledge to customers and promoting our brand
  • Enhancing store security through attentive customer engagement
  • Supporting store administration and compliance tasks
  • Upholding excellent visual merchandising standards
  • Collaborating with Head Office teams on various projects

Qualifications

  • Previous experience in retail with an emphasis on customer relationship building
  • Empathetic and consultative approach with customers
  • Positive demeanor and strong organizational capabilities
  • Outstanding communication and interpersonal skills

Perks

  • Competitive salary in the industry
  • Generous holiday entitlement including public holidays
  • Opportunities for team-building activities
  • Discounts on our product range
  • Enhanced parental leave policy
  • Cycle to work initiative

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