Customer Service Manager

2 months ago

London, Greater London, United Kingdom Partner Retail Services Full time
Job Description

Role Summary:

As the Assistant Manager at Partner Retail Services, you will play a crucial role in achieving our business goals. You'll be responsible for aligning with our brand and ethos, while delivering exceptional customer service, maintaining operational compliance, and executing strategies that enrich our customers' lives through unrivalled interactions with Samsung products.

Key Responsibilities:
  • Customer Focus: Champion our commitment to exceptional customer experiences and measures that ensure customer satisfaction.
  • Leadership and Team Management: Managing and leading colleagues across all departments, providing direction, support, and encouragement to achieve their goals.
  • Adherence to PRS Policies: Following and implementing PRS processes, guidelines, and policies to ensure operational compliance.
  • Store Standards and Operations: Always maintaining the stores impeccable standards, guaranteeing a seamless and pleasant shopping experience for every customer.
  • Store Manager Support: Deputise for the Store Manager in their absence, ensuring seamless operations.
  • Shift Management: Handle key holding and general shift management to keep things running smoothly.
Requirements:
  • Leadership Experience: Proven track record in people management, leadership, and direction.
  • Effective Communication: Strong communication and influencing skills to inspire commitment and loyalty among your team.
  • Adaptability: The ability to prioritise workloads and adapt quickly to changing circumstances, promoting the benefits of change to others.
  • Commercial Acumen: A commercially minded approach to retail, understanding how to drive success.
  • Passion for Technology: Embrace the Samsung eco-system and have a genuine love for all things tech.
  • Continuous Learning: Constantly challenge your knowledge and drive your own learning journey.
  • Management Experience: Previous management experience is a must, demonstrating your ability to lead and inspire a diverse team.
What We Offer:
  • Samsung Employee Discount Portal
  • Birthday Holiday
  • Perks and Rewards (Discounts across multiple retailers)
  • Monthly Bonus Potential
  • Well-being Tools and Platform
  • Mental Health First Aid Access
  • Seeded Devices – including the latest Flagship Device
  • Employee Assistance Platform
  • Annual partnership with National Charities
  • Celebrations of Awareness Days and Religious Holidays

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