Retail Sales Associate

4 weeks ago

London, Greater London, United Kingdom Partner Retail Services Full time

Role Summary:

As a Retail Assistant at Partner Retail Services, you will play a vital role in delivering the goals of our company by embodying our brand's ethos and providing inspirational customer service. Your main focus will be on enriching customers' connected lives through unrivalled interactions, introducing them to our products and services.

Core Responsibilities:

  • Customer Training: Assist customers in understanding and utilising the full potential of our products to enhance their experience.
  • Customer Service: Be the friendly face of our company, delivering exceptional customer service that leaves a lasting impression.
  • Customer Sales: Showcase our products and services to customers, helping them find the perfect fit for their needs.
  • L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
  • Store Standards: Maintain a welcoming and organised store environment that reflects our brand.
  • Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
  • Keeping Own Training Up to Date: Stay updated on the latest products and technologies to offer the best assistance to customers.

Skills and Experience:

  • Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
  • Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
  • Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
  • Love for Tech: You're not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends.
  • Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.

Why Work with Us?

At Partner Retail Services, we offer more than just a job; we offer a platform to grow and develop your skills. You'll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product and customer journey.

What We Can Offer You:

  • Samsung Employee Discount Portal
  • Birthday Holiday
  • Perks and Rewards (Discounts across multiple retailers)
  • Monthly Bonus Potential
  • Well-being Tools and Platform
  • Mental Health First Aid Access
  • Seeded Devices – including the latest Flagship Device
  • Employee Assistance Platform
  • Annual partnership with National Charities
  • Celebrations of Awareness Days and Religious Holidays

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