Customer Support Administrator

6 months ago


Newport, United Kingdom Genpower Ltd Full time

**Role**: Customer Support Administrator

**Salary**: NMW

**Hours**: 20 hours per week, worked across Monday to Friday (Saturdays as required paid overtime)

**Location**: Newport (NP19)

Genpower is the exclusive distributor for Hyundai Power Products for the UK and Ireland.

Due to continued expansion, we are looking for a Customer Support Administrator to join our team. This is an exciting and varied role involving administrative work to support our 3PL operations. You will be responsible for delivering a high level of customer service, supporting direct enquiries and queries from our 3pl Customers and, working with a range of internal and external stakeholders.

The role is based at our Newport site - a 100,000 sq ft new build, with 16,000 pallet capacity and 10 loading docks.

**Main duties**:

- Providing general administrative support for our 3PL customers in line with our core business processes.
- Organising collections and liaising with the warehouse for container drop offs.
- Compiling invoices and end of month stock figures for 3PL customers.
- Maintaining accurate records and filing systems.
- Scanning documents.
- Consolidating all the dispatch notes to create manifests.
- Tracking stock movements between Genpower sites, covering for all different order types, transactions and stock systems.
- Recording, tracking and reporting on the findings.
- Liaising with departments to resolve internal queries.
- General day-to-day administrative tasks to support the business operation.

**Skills, qualifications and/or experience required**:

- Previous administration experience (2 years+) ideally within a similar working environment.
- Warehouse environment experience (preferred but not essential)
- Working knowledge of stock systems and processes (preferred but not essential).
- Good telephone manners and the ability to communicate at all levels.
- Good problem solving skills to be able to look at various information from multiple system and piece together scenarios based on facts
- Analytical mindset and problem solving skills.
- Proven ability to multitask and prioritise.
- Works with initiative to achieve results.

**What is in it for you?**
- Competitive salary.
- Private AXA health care scheme.
- Dental and optician cash back scheme.
- Perkbox.
- Increasing holiday allowance with service.
- Staff discount

Genpower provides huge scope for career progression due to our continued growth and success of our team.

**Job Type**: Part-time

**Salary**: From £11.44 per hour

Expected hours: 20 per week

**Benefits**:

- Additional leave
- Employee discount
- Health & wellbeing programme
- On-site parking
- Private medical insurance

Schedule:

- Overtime

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- administration: 2 years (preferred)

Work Location: In person

Reference ID: LS01


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