Customer Care Administrator
6 months ago
**Vans Direct Newport**
**Exciting Career Opportunity: Customer Care Coordinator at Vans Direct Newport**
**About Us**: Vans Direct Limited stands at the forefront of the UK's van and commercial vehicle supply industry. By partnering with over 15 renowned manufacturers and various finance entities, we deliver a seamless, one-stop shopping experience for everyone from sole traders to large fleet operators. Our cutting-edge, internet-focused operations are driven by a dynamic contact-centre environment that fosters both team collaboration and individual innovation.
- **Basic Salary**: £24,795.20
- **On-Target Earnings (OTE)**: Up to £26,795.20
**Key Responsibilities**: As a Customer Care Coordinator, you will play a pivotal role in our operations, handling a diverse range of responsibilities:
- **Administrative Functions**: Efficiently raise vehicle invoices, manage finance company payouts, and organise deliveries.
- **Customer Interaction**: Maintain regular communication with customers and dealerships, providing updates on vehicle availability, discussing payment terms, addressing queries, and confirming delivery details.
- **Data Management**: Ensure the accurate maintenance of internal spreadsheets and CRM systems.
- **Complaint Resolution**: Handle customer complaints with professionalism, drafting appropriate responses and letters to ensure customer satisfaction.
- **Communication Skills**: Outstanding written and oral communication abilities.
- **IT Proficiency**: High level of IT literacy.
- **Organisational Ability**: Excellent organisational skills, capable of managing multiple tasks under pressure.
- **Attention to Detail**: Keen eye for detail to ensure accuracy and quality in all tasks.
- **Complaint Handling Experience**: Proven expertise in managing and resolving customer complaints effectively.
As this role falls under FCA regulation, the successful applicant will be required to pass a Financial Adverse and Criminal check during the onboarding process.
**Why Join Vans Direct**: At Vans Direct, we are committed to the personal and professional development of our colleagues. Our investment in training and career progression is unmatched in the motor retail sector. By joining our team, you will enjoy:
- **Generous Leave**: 25 days of holiday, increasing with length of service, plus bank holidays.
- **Rewards Platform**: Access to an online platform offering cashback and discounts at various retailers.
- **Service Discounts**: Preferential rates for services.
- **Employee Purchase Scheme**: Exclusive access to our colleague purchase scheme.
- **Share Incentive Plan**: Participation in our share incentive scheme.
- **Comprehensive Pension**: Robust pension plan.
- **Enhanced Family Leave**: Superior maternity and paternity benefits.
- **Continuous Learning**: Ongoing training opportunities to help you develop your skills and advance your career.
- **Positive Work Environment**: A supportive and inclusive company culture that values teamwork and encourages innovation.
- **Work-Life Balance**: We understand the importance of work-life balance and offer flexible working arrangements to help you maintain it.
- **Community Involvement**: Opportunities to participate in community charity initiatives, reflecting our commitment to social responsibility.
-
Customer Service Administrator
6 months ago
Newport, United Kingdom Page Personnel Full timeCustomer Service Administrator - Temp - On going work - Hybrid Working **About Our Client**: We are partnered with a large public sector organisation based in the centre of Newport to recruit a customer service administration on full time temp contract, the organisation is reputable employer across the UK and have a good reputation for looking after their...
-
Customer Support Administrator
6 months ago
Newport, United Kingdom Genpower Ltd Full time**Role**: Customer Support Administrator **Salary**: NMW **Hours**: 20 hours per week, worked across Monday to Friday (Saturdays as required paid overtime) **Location**: Newport (NP19) Genpower is the exclusive distributor for Hyundai Power Products for the UK and Ireland. Due to continued expansion, we are looking for a Customer Support Administrator...
-
Customer Administrator
5 months ago
Newport, United Kingdom Cove Recruitment Ltd Full timeAre you ready to take your administrative expertise to the next level? We’re working with a business with a dominant presence in the Pharmaceutical, Chemical, and Biotechnology Industries. Our client is on an unstoppable mission to redefine excellence. **What’s in it for you?** You'll have lots of exciting opportunities for professional growth and be...
-
Customer Care Administrator
5 months ago
Newport, United Kingdom The Recruitment Co Full timeJob Title: Customer Care Specialist **Duties**: - Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner - Identify and assess customers' needs to achieve satisfaction - Maintain accurate and detailed customer records in the company database - Collaborate with other departments to...
-
Stores Operative
6 months ago
Newport, United Kingdom STATELY ALBION LIMITED Full time**Reporting to**: Customer Care Manager **Role** Customer Care Stores Operatives must ensure Stately-Albion’s Customer Care Technicians parts and equipment are prepared on time to ensure the company meets its service targets. This is a physically demanding role. **Duties**: - Unloading of deliveries either manually or with a Forklift. Ensuring the...
-
Customer Support Administrator
6 months ago
Newport, United Kingdom Genpower Ltd Full time**Job description** **Role**: Customer Support Administrator & Warehouse Operative **Salary**: £24,000 per annum **Hours**: 40 hours per week, worked across Monday to Friday (Saturdays as required paid overtime) **Location**: Newport (NP19) Genpower is the exclusive distributor for Hyundai Power Products for the UK and Ireland. Due to continued...
-
Customer Service Administrator
5 months ago
Newport, United Kingdom Cove Recruitment Full timeCustomer services administrator Cove have partnered with a local Newport business. You will be joining an established team of six who enjoy the company’s culture. **What you will be doing?** - Handling supplier calls and updating customers on the progress of their orders. - Scanning documents onto the systems - Data Entry **What we need?** - Proven...
-
Care Support Worker
3 weeks ago
Newport, Newport, United Kingdom All Care (GB) Ltd. Full timeAre you looking for a rewarding career that makes a genuine difference in people's lives? Do you want a role that offers variety and opportunities for progression?We are seeking candidates for our Community Care Assistant positions in Freshwater, Newport, and Cowes.Benefits of working with All Care (GB) Ltd.:Competitive rates of pay: £12 weekdays, £13...
-
Sales Administrator
5 months ago
Newport, United Kingdom Pendragon Full time**Newport Vauxhall** **Sales Administrator - 37.5 hours** **A basic salary of £21,911, pension, critical illness, life assurance, single health care, 23 days holiday plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.** Do you have a passion for delivering industry leading standards of customer...
-
Customer Services Administrator
5 months ago
Newport, United Kingdom WP Recruitment & HR Ltd Full timeCustomer Service Administrator/ Receptionist Industry: Infrastructure Location: Newport, Isle of Wight ( this is not a remote working role) Hours: 8am - 5pm Days: Monday - Friday Duration: temporary ongoing **Duties**: Relief cover for contact centre, Typing and sending public notices, Updating databases, Relief cover for reception, greeting and...
-
Sales Administrator
6 months ago
Newport, United Kingdom Stratstone Landrover Full time**Sales Adminstrator-37.5 hour contract** **A basic salary of £21,911 with pension, critical illness, life assurance, single health care, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.** Do you have a passion for delivering industry leading standards of customer care? Our Sales...
-
Care Assistant
1 month ago
Newport, United Kingdom Cera Care Full timeJoin Cera as a Care Assistant in Newport. You'll be supporting us on our mission to transform social care and enable more people to live longer, healthier and happier lives in their own homes. Are you kind? A people person? Love making a difference in people's lives? Then we can offer you the perfect role as a Carer, where you will genuinely make a...
-
Service Advisor
4 weeks ago
Newport, Newport, United Kingdom Sytner Group Full timeAbout the RoleWe are seeking a highly motivated Service Advisor to provide exceptional customer care and be the vital link between our customers and the workshop at Sytner Group.As a Service Advisor, you will inform and consult on vehicle servicing, keeping customers up to date at every stage while answering any questions or queries they may have.You will...
-
Care Support Worker
4 weeks ago
Newport, Newport, United Kingdom Cera Care Full timeAt Cera Care, we're looking for a dedicated Care Assistant to join our team. As a Care Assistant, you'll play a vital role in supporting our clients to live independently in their own homes.Key Responsibilities:Assisting with personal care, including continence support, washing, and dressingManaging medications and administering as requiredCooking or...
-
Service Advisor
4 weeks ago
Newport, Newport, United Kingdom Sytner Group Full timeAbout the RoleWe are seeking a highly motivated Service Advisor to provide exceptional customer care and serve as the vital link between our customers and the workshop at Sytner BMW Newport.As a Service Advisor, you will inform and consult with customers on vehicle servicing, keeping them up-to-date at every stage while addressing any questions or queries...
-
Administrative Support Specialist
1 month ago
Newport, Newport, United Kingdom Care Managers Ltd Full timeAbout the RoleWe are seeking an experienced Administrative Assistant to join our dynamic team in a temporary role. As an Administrative Assistant, you will play a key role in providing efficient and effective administrative support to the team and the Head of Service.Key ResponsibilitiesGeneral Administration: Collate and process information, ensuring all...
-
Administrative Support Specialist
4 weeks ago
Newport, Newport, United Kingdom Care Managers Ltd Full timeWe are seeking an experienced Administrative Assistant to join our dynamic team in a temporary role. The successful candidate will provide efficient and effective administrative support to the team and the Head of Service.Key Responsibilities:General Administration: Collate and process information, ensuring all systems and records are up to date and...
-
Administrator
4 weeks ago
Newport, Newport, United Kingdom Southern Health NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Administrator to join our Children's Therapies Team at Southern Health NHS Foundation Trust. As a key member of our team, you will provide effective and efficient clerical and administrative support to our healthcare professionals, ensuring the smooth operation of our services.Key...
-
Care & Support Worker
5 months ago
Newport, United Kingdom Service Care Full time**Care & Support Worker** **Isle of Wight - Freshwater, Ryde, Newport & Bay Area** **35 hours per week** **3 month temp to perm contract** **£12.50 p/h / £22,750** One of the largest Housing Associations in the UK is recruiting for a Care & Support Worker to provide personalised care to residents across the Isle of Wight on an initial temp to perm...
-
Dispatch Administrator
5 months ago
Newport, United Kingdom Yolk Recruitment Full time**Dispatch Administrator - 2 months - Cardiff - Office based -Immediate start** Yolk Recruitment have teamed up with a Manufacturing company who have an international customer base. They are looking for a Dispatch Administrator who would take care of general administrative duties in relation to dispatched goods. **What you will be doing: - ** The ideal...