Customer Care Administrator

7 months ago


Newport, United Kingdom Vertu Motors Full time

**Vans Direct Newport**

**Exciting Career Opportunity: Customer Care Coordinator at Vans Direct Newport**

**About Us**: Vans Direct Limited stands at the forefront of the UK's van and commercial vehicle supply industry. By partnering with over 15 renowned manufacturers and various finance entities, we deliver a seamless, one-stop shopping experience for everyone from sole traders to large fleet operators. Our cutting-edge, internet-focused operations are driven by a dynamic contact-centre environment that fosters both team collaboration and individual innovation.
- **Basic Salary**: £24,795.20
- **On-Target Earnings (OTE)**: Up to £26,795.20

**Key Responsibilities**: As a Customer Care Coordinator, you will play a pivotal role in our operations, handling a diverse range of responsibilities:

- **Administrative Functions**: Efficiently raise vehicle invoices, manage finance company payouts, and organise deliveries.
- **Customer Interaction**: Maintain regular communication with customers and dealerships, providing updates on vehicle availability, discussing payment terms, addressing queries, and confirming delivery details.
- **Data Management**: Ensure the accurate maintenance of internal spreadsheets and CRM systems.
- **Complaint Resolution**: Handle customer complaints with professionalism, drafting appropriate responses and letters to ensure customer satisfaction.
- **Communication Skills**: Outstanding written and oral communication abilities.
- **IT Proficiency**: High level of IT literacy.
- **Organisational Ability**: Excellent organisational skills, capable of managing multiple tasks under pressure.
- **Attention to Detail**: Keen eye for detail to ensure accuracy and quality in all tasks.
- **Complaint Handling Experience**: Proven expertise in managing and resolving customer complaints effectively.

As this role falls under FCA regulation, the successful applicant will be required to pass a Financial Adverse and Criminal check during the onboarding process.

**Why Join Vans Direct**: At Vans Direct, we are committed to the personal and professional development of our colleagues. Our investment in training and career progression is unmatched in the motor retail sector. By joining our team, you will enjoy:

- **Generous Leave**: 25 days of holiday, increasing with length of service, plus bank holidays.
- **Rewards Platform**: Access to an online platform offering cashback and discounts at various retailers.
- **Service Discounts**: Preferential rates for services.
- **Employee Purchase Scheme**: Exclusive access to our colleague purchase scheme.
- **Share Incentive Plan**: Participation in our share incentive scheme.
- **Comprehensive Pension**: Robust pension plan.
- **Enhanced Family Leave**: Superior maternity and paternity benefits.
- **Continuous Learning**: Ongoing training opportunities to help you develop your skills and advance your career.
- **Positive Work Environment**: A supportive and inclusive company culture that values teamwork and encourages innovation.
- **Work-Life Balance**: We understand the importance of work-life balance and offer flexible working arrangements to help you maintain it.
- **Community Involvement**: Opportunities to participate in community charity initiatives, reflecting our commitment to social responsibility.



  • Newport, United Kingdom Page Personnel Full time

    Customer Service Administrator - Temp - On going work - Hybrid Working **About Our Client**: We are partnered with a large public sector organisation based in the centre of Newport to recruit a customer service administration on full time temp contract, the organisation is reputable employer across the UK and have a good reputation for looking after their...


  • Newport, United Kingdom Genpower Ltd Full time

    **Role**: Customer Support Administrator **Salary**: NMW **Hours**: 20 hours per week, worked across Monday to Friday (Saturdays as required paid overtime) **Location**: Newport (NP19) Genpower is the exclusive distributor for Hyundai Power Products for the UK and Ireland. Due to continued expansion, we are looking for a Customer Support Administrator...


  • Newport, Newport, United Kingdom Portman Dental Care group. Full time

    We are seeking a skilled and enthusiastic Dental Practice Administrator to join our team at Malpas Dental Care in Newport, South Wales.About the JobThe successful candidate will be responsible for providing exceptional patient care and administrative support in a fast-paced dental practice. The estimated annual salary is around £25,000 - £28,000, depending...


  • Newport, Newport, United Kingdom Bluebird Care Full time

    Providing Exceptional Home CareAt Bluebird Care, we're committed to delivering high-quality home care services that enable our customers to live their lives to the fullest. As a Care Assistant with our team, you'll play a vital role in providing personalized care and support to those who need it most.Key Responsibilities:Personal Care Duties: Assist with...

  • Stores Operative

    7 months ago


    Newport, United Kingdom STATELY ALBION LIMITED Full time

    **Reporting to**: Customer Care Manager **Role** Customer Care Stores Operatives must ensure Stately-Albion’s Customer Care Technicians parts and equipment are prepared on time to ensure the company meets its service targets. This is a physically demanding role. **Duties**: - Unloading of deliveries either manually or with a Forklift. Ensuring the...


  • Newport, United Kingdom Genpower Ltd Full time

    **Job description** **Role**: Customer Support Administrator & Warehouse Operative **Salary**: £24,000 per annum **Hours**: 40 hours per week, worked across Monday to Friday (Saturdays as required paid overtime) **Location**: Newport (NP19) Genpower is the exclusive distributor for Hyundai Power Products for the UK and Ireland. Due to continued...


  • Newport, United Kingdom Cove Recruitment Full time

    Customer services administrator Cove have partnered with a local Newport business. You will be joining an established team of six who enjoy the company’s culture. **What you will be doing?** - Handling supplier calls and updating customers on the progress of their orders. - Scanning documents onto the systems - Data Entry **What we need?** - Proven...

  • Sales Administrator

    6 months ago


    Newport, United Kingdom Pendragon Full time

    **Newport Vauxhall** **Sales Administrator - 37.5 hours** **A basic salary of £21,911, pension, critical illness, life assurance, single health care, 23 days holiday plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.** Do you have a passion for delivering industry leading standards of customer...


  • Newport, United Kingdom WP Recruitment & HR Ltd Full time

    Customer Service Administrator/ Receptionist Industry: Infrastructure Location: Newport, Isle of Wight ( this is not a remote working role) Hours: 8am - 5pm Days: Monday - Friday Duration: temporary ongoing **Duties**: Relief cover for contact centre, Typing and sending public notices, Updating databases, Relief cover for reception, greeting and...

  • Sales Administrator

    7 months ago


    Newport, United Kingdom Stratstone Landrover Full time

    **Sales Adminstrator-37.5 hour contract** **A basic salary of £21,911 with pension, critical illness, life assurance, single health care, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.** Do you have a passion for delivering industry leading standards of customer care? Our Sales...

  • Care Assistant

    2 months ago


    Newport, United Kingdom Cera Care Full time

    Join Cera as a Care Assistant in Newport. You'll be supporting us on our mission to transform social care and enable more people to live longer, healthier and happier lives in their own homes. Are you kind? A people person? Love making a difference in people's lives? Then we can offer you the perfect role as a Carer, where you will genuinely make a...


  • Newport, Newport, United Kingdom Bluebird Care Full time

    About Bluebird CareWe're a leading provider of home care services across the UK, dedicated to keeping people in the comfort of their own homes. Our mission is to deliver high-quality care that enhances the lives of our customers.Role OverviewThis role involves providing personal care duties, administering medication, and promoting customer health and...


  • Newport, Newport, United Kingdom Vets Now Full time

    Job Description: Emergency Pet Care AdministratorSalary: £12.00 per hour plus benefitsAbout Vets NowVets Now provides emergency pet care services across the UK, partnering with 1700+ veterinary practices to offer reliable support when pets need it most.Our network consists of 60+ out-of-hours clinics and two 24/7 pet emergency hospitals, prioritizing...


  • Newport, Newport, United Kingdom The Isle of Wight College Full time

    A Business Administration Level 3 apprenticeship with The Isle of Wight College and Phoenix Care Group Ltd presents an exceptional opportunity for a dedicated individual to enhance their administrative skills and advance their career in the care industry.Main Duties:To ensure the office runs efficiently, maintaining accurate records and ensuring compliance...


  • Newport, Newport, United Kingdom The Isle of Wight College Full time

    The Isle of Wight College, in partnership with Phoenix Care Group Ltd, invites applications from enthusiastic individuals seeking a challenging and rewarding administrative role as part of a 18-24 month apprenticeship.Job Description:Providing administrative support to ensure the smooth operation of the office.Maintaining accurate records, logs, and...

  • Care & Support Worker

    6 months ago


    Newport, United Kingdom Service Care Full time

    **Care & Support Worker** **Isle of Wight - Freshwater, Ryde, Newport & Bay Area** **35 hours per week** **3 month temp to perm contract** **£12.50 p/h / £22,750** One of the largest Housing Associations in the UK is recruiting for a Care & Support Worker to provide personalised care to residents across the Isle of Wight on an initial temp to perm...


  • Newport, Newport, United Kingdom Portman Dental Care group. Full time

    We are seeking a highly motivated and compassionate Front Office Dental Coordinator to join our team at Malpas Dental Care in Newport, South Wales.About the RoleThe successful candidate will be responsible for providing exceptional patient care and administrative support in a fast-paced dental practice. We estimate the annual salary to be around £25,000 -...

  • Dispatch Administrator

    6 months ago


    Newport, United Kingdom Yolk Recruitment Full time

    **Dispatch Administrator - 2 months - Cardiff - Office based -Immediate start** Yolk Recruitment have teamed up with a Manufacturing company who have an international customer base. They are looking for a Dispatch Administrator who would take care of general administrative duties in relation to dispatched goods. **What you will be doing: - ** The ideal...


  • Newport, United Kingdom Genpower Ltd Full time

    **Role**: Customer Support Administrator **Salary**: NMW **Hours**: 20 hours per week, worked across Monday to Friday (Saturdays as required paid overtime) **Location**: Newport (NP19) Genpower is the exclusive distributor for Hyundai Power Products for the UK and Ireland. Due to continued expansion, we are looking for a Customer Support Administrator...

  • Sales Administrator

    7 months ago


    Newport, United Kingdom Vertu Motors Full time

    **Vans Direct - Newport!** Vansdirect is the UK’s leading independent supplier of new commercial vehicles and the newest part of the Vertu Motors family. Working with over 15 manufacturers and various finance partners, we offer a one-stop-shop for the van buying market: whether the sole trader or the fleet user. We are currently recruiting for a Sale...