Emergency Pet Care Administrator

3 weeks ago


Newport, Newport, United Kingdom Vets Now Full time

Job Description: Emergency Pet Care Administrator

Salary: £12.00 per hour plus benefits

About Vets Now

Vets Now provides emergency pet care services across the UK, partnering with 1700+ veterinary practices to offer reliable support when pets need it most.

Our network consists of 60+ out-of-hours clinics and two 24/7 pet emergency hospitals, prioritizing compassionate care for pets in need.

Key Responsibilities:
  1. As an administrator, you will handle initial client interactions, manage financial transactions, and provide essential information to the veterinary team.
  2. You will maintain accurate patient records and ensure timely communication with clients regarding their pets' status.
  3. Administrative tasks involve:
  1. Managing patient data and medical records
  2. Coordinating payment processes and invoicing
Working Hours:

This role requires flexibility with varying shifts each week.

The typical working schedule includes:

Week 1: Monday (08:00-18:00) and Saturday (08:00-16:00)

Week 2: Monday (08:00-12:00) and Friday (08:00-18:00)

Week 3: Monday (08:00-12:00), Thursday (16:00-00:00) and Sunday (08:00-16:00)

A fair share of bank holidays.

Benefits:
  • Pro rata annual leave
  • Paid birthday leave
  • Cash Health Plan through Simply Health
  • Vets Now For You rewards scheme
  • CPD allowance
  • Paid CPD hours
  • Family-friendly policies
  • UK Standard Pension contributions
  • Discounted staff pet care
  • Paid volunteering days
  • Death in service benefit

We value diversity and inclusion and strive to make our recruitment process accessible to all candidates.



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