Internal Account Administrator

7 days ago


Preston, United Kingdom IVG - I Vape Great Premium E-Liquids Full time

JOB DUTIES AND RESPONSIBILITIES
- Be a positive, efficient and proactive member of the Commercial team, effectively working interdepartmentally to achieve targets, deadlines and drive growth.
- Be the best possible ‘face’ of the company and the first point of contact for the customer to represent and instil our expert status.
- Receive and process sales orders, verifying information and payment details.
- Identify and capitalise on sales opportunities on all in-bound and out-bound calls.
- Up-sell/cross-sell/intro new products and promotions through in-bound and out-bound calls.
- Support field sales activity and Sales unit managers.
- Prepare sales proposals and presentations.
- Assist the demand planner with up-coming stock requirements and forecasts
- Build and maintain relationships with all the customers through their site buyers, managers, area managers, and regional managers.
- Gain feedback and disseminate or escalate interdepartmentally as required
- Carry out any customer service requirements, checking the Dispatch tracker, tracking parcels to ensure timely delivery, resolving any shortages, damages or complaints efficiently.
- Liaise with Finance to ensure credits etc are dealt with efficiently.
- Liaise between warehouse/production and customers to expedite orders.
- Liaise with Marketing to ensure delivery of POS or promo and campaign materials.
- Compile data and propose auto replenishment to the customers’ sites where feasible to optimise stock, sales, penetration and market share.
- Monitor the market, reporting any competitor activity and trends.
- Generate sales reports, communicating the figures to management, along with general administration.
- Ambassador for company values and customer service excellence.
- Understand the products and offer advice and explanation where required.
- Have the ability to assess key priorities and plan work accordingly, with effective time management.
- Work interdepartmentally to facilitate communication and productivity at all times.

ROLE REQUIREMENT:

- Graduate or equivalent level
- Experience working in sales and/or marketing
- Competent in Microsoft Excel, Word, PowerPoint, Outlook
- Excellent grammar and writing skills.
- A great communicator both verbally and written.
- Solution led approach.
- Highly numerate
- Pro-active, detailed approach to tasks with the ability to use own initiative.
- Strong team player
- Energy, enthusiasm and a can-do attitude are a must.

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Preston, PR1 1AF: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Administrative experience: 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 12/04/2024
Expected start date: 15/04/2024



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