Customer Experience Lead

6 months ago


London, United Kingdom Currys Full time

**DESCRIPTION**:
**Customer Experience Lead**

Currys London Campus at Waterloo (LHO004)

Permanent

Full Time

Grade 3

As the Customer Experience Lead, you'll work to understand how our customers think and behave to deliver the best experience possible. You'll map customer journeys end to end, identify pain points, write comms and implement new initiatives to improve the overall customer experience.

We’re iD Mobile, one of the UK’s leading mobile virtual network operators. We launched in May 2015 and have over 1.6 million Pay Monthly customers. We’re pretty sure our success has a lot to do with our wide range of feature-packed plans. We offer everything from super-value Pay-as-you-go and SIM-only deals, right up to the latest smartphones from the big-name manufacturers.

**As part of this role, you’ll be responsible for**:

- Supporting the Customer Experience Manager to deliver the customer experience strategy.
- Using insight from data sources such as NPS surveys, Trustpilot, Google Reviews, and social media to understand what’s working for customers and the pain points.
- Working closely with teams from across the business to understand customer issues and opportunities to improve the overall experience.
- Supporting completing quarterly plans and reports that cover customer experience metrics and initiatives
- Developing and maintaining customer journeys and use them to identify pain-points

**You will need**:

- To be Customer obsessed
- Have excellent written communications skills
- Experience with any of the following: customer experience (design and/or delivery), CRM, innovation, customer proposition development, content creation
- Ability to use customer insights, feedback, and data to make the right decisions for customers
- Experience documenting customer journeys
- Please note that this is not a customer services position

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include:

- Hybrid working; arrangements will depend on your role and business requirements.
- You could be working from your primary Currys Campus, meeting and collaborating at a Currys regional workspace or working from home.
- Private medical insurance (dependant on grade)
- Competitive pension scheme
- Access to company bonus scheme
- Life Assurance
- Staff discounts and offers

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented iD Mobile team and unbox your passion at the UK’s best-known retailer in tech.
LI-Hybrid



  • London, Greater London, United Kingdom Match Digital Full time

    Customer Experience LeadWe are seeking an experienced Customer Experience Lead to join our team in London. As a key member of our cross-functional team, you will be responsible for developing and delivering exceptional customer experiences across multiple channels.The ideal candidate will have a strong background in Agile/Scrum programme management, with...


  • London, Greater London, United Kingdom Match Digital Full time

    We're looking for a highly skilled Customer Experience Lead to join our team at Match Digital. As a key member of our organization, you'll play a crucial role in delivering best-in-class customer experiences across all touchpoints.About the Role:This is an exciting opportunity to work with both internal and external stakeholders to review, govern, and...


  • London, Greater London, United Kingdom Accruent Full time

    Job DescriptionWe are seeking a seasoned Customer Experience Lead to join our Marketing team at Accruent. As a key member of our team, you will play a critical role in developing and implementing marketing strategies that drive customer satisfaction and retention.The ideal candidate will have a minimum of 5 years of experience creating and executing customer...


  • London, Greater London, United Kingdom Intrepid Experience Full time

    At Intrepid Travel, we inspire and lead unforgettable travel experiences for the planet and its people. Our mission is to create adventures that benefit local communities and the environment.We are seeking a skilled Tailor Made Sales Consultant to join our team in the UK & EU region. In this role, you will use your expertise to design and sell unique,...


  • London, Greater London, United Kingdom Harnham Full time

    We're partnering with a leading travel insurance organisation to drive internal customer experience programs across the wider business. The Customer Experience Lead will have the following responsibilities:Utilise quantitative and qualitative data, and various other data sources to generate strategic insightsReport insights and business recommendations to...


  • London, United Kingdom Adventure Experience Full time

    We are currently looking for Visitor Experience Hosts to come and join the team We are all about creating an exciting Adventure Golf experience the whole family can enjoy and are looking for charismatic and energetic Front of House Hosts to engage with our visitors and really bring our Adventure Golfing expedition to life! Engaging with our visitors to...


  • London, United Kingdom Adventure Experience Full time

    We are currently looking for Visitor Experience Hosts to come and join the team at: Jurassic Island Adventure Golf Harrow. An educational Adventure Golf journey, where Jurassic giants prowl amongst jungle vegetation and 18-hole’s of jaw-dropping Adventure Golf action. We are all about creating an exciting Adventure Golf experience the whole family can...


  • London, Greater London, United Kingdom The Estée Lauder Companies Inc. Full time

    If you are an ambitious and high-performing individual looking for a challenging and rewarding career in retail, we want to hear from you! As a Customer Experience Lead with The Estée Lauder Companies Inc., you will have the opportunity to work with a leading prestige beauty brand and develop your skills in a dynamic and fast-paced environment.About the...


  • London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time

    Unlocking Customer Success with ServiceNowKonversational, the leading experts in ServiceNow customer workflows, seeks a seasoned Principal Technical Consultant to spearhead customer success initiatives.As a key member of our team, you will leverage your technical expertise to deliver tailored ServiceNow solutions that drive business outcomes and exceed...


  • London, United Kingdom Manual Full time

    **About Us** Men don’t look after their health unless they have to. We want to change that from the ground up. We are building the global destination for men's health, scaling at an incredible pace and leading the charge to help improve the lives of men everywhere. We started from the UK, then expanded to Brazil and are currently looking to bring our...


  • London, Greater London, United Kingdom The Acai Girls Full time

    Job Summary:The Acai Girls Cafe seeks a highly skilled Front of House Manager to oversee daily operations, manage a team of professionals, and deliver exceptional customer service. As a key member of our team, you will be responsible for maintaining a positive and dynamic atmosphere while ensuring seamless day-to-day operations.Your key responsibilities...


  • London, Greater London, United Kingdom Octavia Full time

    Delivering exceptional customer experiences is at the heart of our mission at Octavia.About the RoleWe are seeking an experienced Customer Experience Lead to join our team, working closely with internal and external stakeholders to develop and maintain positive relationships and respond to resident priorities.The ideal candidate will have a proven track...


  • London, Greater London, United Kingdom Whittard Trading Ltd Full time

    About Our Company: Whittard Trading Ltd has been a leading luxury tea and coffee retailer since 1886. We pride ourselves on delivering exceptional customer experiences and building strong relationships with our customers and suppliers.We are currently seeking a Deputy Store Manager to join our team. In this role, you will support the Store Manager in...


  • London, Greater London, United Kingdom Mixxos Group Full time

    Job Title: Digital Customer Engagement SupervisorWe are seeking an experienced team leader with a proven track record in delivering high-quality customer experiences through optimized self-service solutions. Located in Milton Keynes, this 12-month fixed-term contract offers a competitive salary of £36,500.We value innovation and efficiency in our customer...


  • London, Greater London, United Kingdom Mountain Warehouse Ltd Full time

    Job ResponsibilitiesWe're looking for a highly motivated and skilled individual to join our team as an Academy Assistant Manager. As part of our retail management team, you'll be responsible for ensuring the smooth operation of our store, managing staff, and driving sales growth. If you have excellent leadership skills and a passion for the outdoors, we...


  • London, United Kingdom Superscript Full time

    **About the role**: We are building, we are growing and we are disrupting! ! As a result, we have an incredible new opportunity for a Customer Experience Leader to join us on our exciting journey here at Superscript! This is a newly created position, where your responsibilities will include; owning customer outcomes, designing and delivering a broad...


  • London, Greater London, United Kingdom Screwfix Direct Ltd Full time

    Job DescriptionAre you an experienced retail manager looking for a new challenge? Do you have a passion for customer experience and leading high-performing teams? If so, we'd love to hear from you! As a Store Operations Manager at Screwfix Direct Ltd, you'll be responsible for driving sales growth, improving store performance, and inspiring your team to...


  • London, Greater London, United Kingdom Oliver Bonas Limited Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Experience Lead to join our team at Oliver Bonas Limited. As Assistant Store Manager, you will work closely with the Store Manager to enhance sales and motivate the team, inspiring customers and colleagues while maximizing sales.Working PatternThis is a fixed working pattern contract...


  • London, Greater London, United Kingdom Bamboo Crowd Full time

    Bamboo Crowd combines expert consulting services with cutting-edge research techniques to drive business success. Our team has a deep understanding of customer behavior and preferences, serving various sectors such as FMCG, finance, and media.The salary range for this position is approximately £47,000 to £57,000 per annum.About the Job DescriptionIn this...

  • Guest Experience Agent

    6 months ago


    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About ME London Hotel, WC2R 1HA** ME by Meliá is...