Customer Care Coordinator

4 weeks ago

Sale, United Kingdom Konecta Full time

**Job Title**:Customer Care Coordinator (CCC)***

**Salary**:On target earnings (OTE) of £26,000 per annum (£10.75 per hour pro rata) (Annual rate rise April 2024)

**Shifts**:Typically Monday to Friday between the hours of 9am to 5:30pm.

**Main Purpose of Role**

This is a fantastic opportunity to be a part of a Business to Consumer (B2C) team that is part of a multi-channel Contact Centre. We are a fun but focused team that works hard and has a real passion for delivering total customer satisfaction. We aim to deliver an exceptional level of support to new and existing customers of Amplifon. The role will include generating revenue by scheduling appointments with customers and prospects whilst also providing a high level of customer service.

We are seeking customer focused, energetic individuals that care as passionately about delivering great customer service as we do. All of our team are empowered to make decisions and ensure every customer is left feeling 100% happy with the service they have received. If you have a real passion to do the same and want to be part of a team that really makes a difference, then this opportunity is for you.

**Skills Requirements**
- Excellent communication skills
- A pro-active mindset, with a willingness to be flexible, agile & react positively to change
- A natural ability to build rapport whilst working from a call guide
- Self-Motivated and with an acceptance of responsibility of achieving personal targets and KPI’s
- A Confident and professional telephone manner
- Strong organizational skills, and the ability to plan and priorities your own workload
- Ability to work in a paperless and pen less environment
- Computer literate preferably with previous experience of working on internal databases or appointment booking systems.

**What are we looking to achieve?**

We are looking to achieve an exceptional level of customer experience for all Amplifon customers.

**Who are Konecta Group?**

**Who are Amplifon?**

At Amplifon, we are dedicated and proud to provide the most advanced hearing aid technology that allows us to deliver an exceptional experience to every one of our customers. We are a global hearing specialist operating across 26 countries which gives us access to world-class devices, advice and services but also to unique international development opportunities

**Why work for us?**

(Available to perm employees)
- Pension Scheme
- Eye test vouchers and discounts
- Discounted corporate gym membership
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Recommend a friend scheme paid reward of £500
- Apprenticeships qualifications
- Recognition and reward schemes with Love to Shop Voucher rewards.
- Weekly dress down day
- Cycle to work scheme

**Position in Organisation**

The CCC reports directly into the Team Manager, who in turn reports into the Operations Manager and will have various support from colleagues nearby which will always be on hand.

**Operational Days and Hours**

With given notice, Konecta reserves the right to change your working hours.

The Amplifon call centre will be open Monday to Friday 9.00am to 5.30pm. However, your contracted hours will be 8.00am to 10.00pm Monday to Sunday with a day off in lieu during the week. It is critical that you are available to cover weekends when required by the business. Konecta reserves the right to change the working hours.

  • Customer Care Coordinator

    1 hour ago

    Sale, United Kingdom ELITE EMPLOYMENT Full time

    Based in Sale, my client is looking for Customer Care Coordinators to join the busy friendly team. This is a Monday to Friday hybrid role working 1-2 days in the office and 3 days from home after training. Training will be in the office for 2-3 weeks. Main Duties: - Deliver exceptional customer service to new and existing customers - Generating revenue by...

  • Primary Care

    4 weeks ago

    Sale, United Kingdom Bodmin Road Health Centre Full time

    Title**:Job Description - Care Coordinator** Reference: BRHC/JD/CC/01 Date**:19 July 2023** **Job Description - Care-Coordinator** **Salary**:Dependant on experience [TBC] **Reports to**:Lead Nurse/Practice Director **Accountable to**:BRHC Partnership **Hours of Work**:Part Time [22.5 hours/week] **Contract Type**: Permanent **Job Summary**: Bodmin...

  • Customer Care Manager

    1 day ago

    Sale, United Kingdom Aspire Recruitment Full time

    Customer Care Manager New builds £50k Temp to perm South Manchester Hybrid 08:30- 5pm but this can be flexible An exciting opportunity has arisen with a new build leader, the Customer Care Manager and the team are well known for their excellent customer support. The Customer Care Manager will lead the customer experience team and assist with...

  • Customer Care Manager

    2 weeks ago

    Sale, United Kingdom Aspire Recruitment Full time

    Customer Care Manager New builds £50k Temp to perm South Manchester Hybrid 08:30- 5pm but this can be flexible An exciting opportunity has arisen with a new build leader, the Customer Care Manager and the team are well known for their excellent customer support. The Customer Care Manager will lead the customer experience team and assist with...

  • Customer Care Manager

    2 weeks ago

    Sale, United Kingdom Aspire Recruitment Full time

    Customer Care Manager New builds £50kTemp to perm South Manchester Hybrid08:30- 5pm but this can be flexibleAn exciting opportunity has arisen with a new build leader, the Customer Care Manager and the team are well known for their excellent customer support. The Customer Care Manager will lead the customer experience team and assist with pre completion...

  • Customer Relations Manager

    1 month ago

    Sale, United Kingdom Care UK Residential Full time

    **Hours**: Full Time **Contract**:Permanent **Based**:Oakfield Croft, Sale **Competitive salary, excellent OTE and benefits package** Care UK have a vacant role of Customer Relations Manager [CRM] in our 60 bedded Nursing Home based in Sale, Oakfield Croft. You will confidently demonstrate a high level of customer service and sales ability whilst being...

  • Care Coordinator

    1 month ago

    Sale, United Kingdom Greater Manchester Mental Health NHS Foundation Trust Full time

    This is an exciting opportunity for a Band 6 Registered Mental Nurse to join our Adult Community Mental Health Team based in Sale which provides a service to people living across the borough of Trafford. The North Community Mental Health Team in Trafford is an integrated health and social care service and strives to provide quality recovery-based support to...

  • Care Coordinator

    1 month ago

    Sale, United Kingdom Greater Manchester Mental Health NHS Foundation Trust Full time

    This is an exciting opportunity to be part of a new service within the CMHT's in Trafford. You would be working alongside a B7 to help manage the Waiting well service across both CMHT's in the Trafford Area, North CMHT in Sale and South CMHT in Altrincham. Travel across all areas of the brough will be expected. The teams have a supportive approach for staff...

  • Customer Sales Advisor

    1 month ago

    Sale, United Kingdom Elite Employment Full time

    Based in Sale, my client is looking for Customer Care Coordinators to join the busy friendly team. This is a Monday to Friday hybrid role working 1-2 days in the office and 3 days from home after training. Main Duties: - Deliver exceptional customer service to new and existing customers - Generating revenue by scheduling appointments with customers and...

  • Care Coordinator

    1 month ago

    Sale, United Kingdom Greater Manchester Mental Health NHS Foundation Trust Full time

    This is an exciting opportunity for a Band 6 Registered Mental Nurse to join our Adult Community Mental Health Team based in Sale which provides a service to people living across the borough of Trafford. **The North Community Mental Health Team in Trafford is an integrated health and social care service and strives to provide quality recovery-based support...

  • Junior Customer Care Advisor

    4 weeks ago

    Sale, United Kingdom Essential Insurance Full time

    Our Junior Customer Care Advisors provide help and support to our existing clients with an emphasis on retaining great existing relationships, our bespoke IT systems and processes are designed to support you in providing exceptional customer service at all times and will give you the opportunity to succeed. This role specifically involves courtesy calling...

  • Junior Customer Care Advisor

    1 month ago

    Sale, United Kingdom Essential Insurance Full time

    Our Junior Customer Care Advisors provide help and support to our existing clients with an emphasis on retaining great existing relationships, our bespoke IT systems and processes are designed to support you in providing exceptional customer service at all times and will give you the opportunity to succeed. This role specifically involves courtesy calling...

  • Care Co-ordinator

    4 weeks ago

    Sale, United Kingdom Firsway Health Centre Full time

    **Job Description - Care-Coordinator** **Salary**:Dependant on experience [TBC] **Reports to**:Practice Manager **Accountable to**:Firsway Health Centre Partnership **Hours of Work**:Part Time **Contract Type**: 6 months fixed term contract **Job Summary**: Firsway Health Centre is a Primary Care provider based in Sale, Manchester and is part of the Sale...

  • Ocean Freight Import Coordinator

    13 hours ago

    Sale, United Kingdom WR Logistics Full time

    Ocean Freight Import Coordinator - Part remote working! - £35K- £38K - ManchesterDo you have Ocean Freight Experience?Do you have Import Experience?Are you a Freight Forwarder?An Ocean Freight Import Operator is required for a Global Freight Forwarders Manchester office. They have recently moved into new vibrant offices giving a great working...

  • Ocean Freight Import Coordinator

    4 days ago

    Sale, United Kingdom WR Logistics Full time

    Ocean Freight Import Coordinator - Part remote working! - £35K- £38K - Manchester Do you have Ocean Freight Experience? Do you have Import Experience? Are you a Freight Forwarder? An Ocean Freight Import Operator is required for a Global Freight Forwarders Manchester office. They have recently moved into new vibrant offices giving a great working...

  • Activity Coordinator

    1 month ago

    Sale, United Kingdom String of Hearts CIC Full time

    String of Hearts is looking for a freelance Activity Coordinator to coordinate music-making activities for older adults in Trafford and Manchester. **Contract**: Freelance role averaging 6-10 hours per week, specific dates/times to be agreed monthly **Rate**: £20 per hour, paid on receipt of invoice at end of calendar month **Locations**: Home working...

  • Customer Care Manager

    1 week ago

    Sale, Greater Manchester, United Kingdom Aspire Recruitment Full time

    Customer Care Manager New builds £50k Temp to perm South Manchester Hybrid 08:30- 5pm but this can be flexible An exciting opportunity has arisen with a new build leader, the Customer Care Manager and the team are well known for their excellent customer support. The Customer Care Manager will lead the customer experience team and assist with pre...

  • Administrative Support Officer

    1 month ago

    Sale, United Kingdom Northern Care Alliance NHS Foundation Trust Full time

    This role is based with the Advancing Quality Alliance (Aqua) a membership organisation for the NHS in the North West aiming to support commissioners and providers of health to deliver high quality, cost effective services. Aqua is hosted by The Northern Care Alliance. As our administrative support officer, you will be responsible for supporting our team in...

  • Administrative Support Officer

    1 month ago

    Sale, United Kingdom Northern Care Alliance NHS Group Full time

    **Interview date** 19/04/2023 - The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into...

  • Customer Service Advisor

    1 month ago

    Sale, United Kingdom Essential Insurance Full time

    Our Customer Care Advisors provide help and support to our existing clients with an emphasis on retention, our bespoke IT systems and processes are designed to support you in providing exceptional customer service at all times and will give you the opportunity to succeed. You will need good time management skills and a consultative approach, whilst...