![Sportquest Holidays](https://media.trabajo.org/img/noimg.jpg)
Travel Consultant
3 months ago
Due to continued growth and the expansion of the business, Sportquest Holidays are recruiting a full-time or part-time Travel Consultant at their office in Norwich, Norfolk.
Sportquest Holidays is a dynamic working environment that inspires not only a passion for high-quality customer service but also offers each customer a bespoke worldwide adventure.
The role demands excellent attention to detail, organisation, prioritisation, and teamwork as well as effective communication skills.
The role is not a sales role and no experience of fishing or shooting is required.
**Key responsibilities**
- Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs.
- Preparing travel documentation
- Completing holiday arrangements: Flight booking, transfers, hotels, activities
- Capture and record required client information.
- Build rapport with clients to ensure customer satisfaction and repeat business, to ensure an excellent standard of customer service
- Monitoring, collecting and processing payments
- To ensure the company’s values are always demonstrated
- To liaise with other departments on any travel queries
- Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs
- Communicating with and building relationships with suppliers
**Skills and Experience**
- Experience of working within the travel industry
- Excellent customer service and communication skills
- Strong proven admin experience
- Strong numeracy skills
- An organised & disciplined attitude towards managing workload
- Strong written and verbal communication skills.
- Self-motivated with a can-do attitude and committed approach.
- Proficient in Excel, Word, Microsoft Outlook, CRM travel systems
- A keen eye for detail and ability to multi-task.
- Highly organised.
- Resilience to deal with complex queries in a fast-paced environment.
- Problem-solving skills and the ability to come up with creative solutions to issues.
- A passion for travel.
- Confident with a positive attitude
**Benefits**
- For the successful applicant, there is a highly attractive package available which will include an attractive basic salary (depending on experience) as well as company bonus scheme, and annual profit-sharing scheme.
- Being part of a friendly & passionate team
- Company pension scheme.
- Free on-site parking.
- Paycare health benefits scheme
**Essentials**
In-person office-based role. Please submit your resume and cover letter for consideration.
**Job Types**: Full-time, Part-time, Permanent
Pay: From £24,000.00 per year
Expected hours: 24 - 40 per week
**Benefits**:
- Additional leave
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Profit sharing
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
- Yearly bonus
Work Location: In person
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