Travel Consultant

3 months ago

Norwich, United Kingdom Sportquest Holidays Full time

Due to continued growth and the expansion of the business, Sportquest Holidays are recruiting a full-time Travel Administrator at their office in Norwich, Norfolk.

Sportquest Holidays is a dynamic working environment that inspires not only a passion for high-quality customer service but also offers each customer a bespoke worldwide adventure.

The role demands excellent attention to detail, organisation, prioritisation, and teamwork as well as effective communication skills.

**Key responsibilities**
- Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs.
- Preparing travel documentation
- Completing holiday arrangements: Flight booking, transfers, hotels, activities
- Capture and record required client information.
- Build rapport with clients to ensure customer satisfaction and repeat business, to ensure an excellent standard of customer service
- Monitoring, collecting and processing payments
- To ensure the company’s values are always demonstrated
- To liaise with other departments on any travel queries
- Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs
- Communicating with and building relationships with suppliers

**Skills and Experience**
- Experience of working within the travel industry
- Excellent customer service and communication skills
- Strong proven admin experience
- Strong numeracy skills
- An organised & disciplined attitude towards managing workload
- Strong written and verbal communication skills.
- Self-motivated with a can-do attitude and committed approach.
- Proficient in Excel, Word, Microsoft Outlook, CRM travel systems
- A keen eye for detail and ability to multi-task.
- Highly organised.
- Resilience to deal with complex queries in a fast-paced environment.
- Problem-solving skills and the ability to come up with creative solutions to issues.
- A passion for travel.
- Confident with a positive attitude

**Benefits**
- For the successful applicant, there is a highly attractive package available which will include an attractive basic salary (depending on experience) as well as company bonus scheme, and annual profit-sharing scheme.
- Being part of a friendly & passionate team
- Company pension scheme.
- Free on-site parking.
- Paycare health benefits scheme

**Essentials**
In-person office-based role. Please submit your resume and cover letter for consideration.

**Job Types**: Full-time, Part-time, Permanent

Pay: £23,000.00-£25,000.00 per year

Expected hours: 32 - 40 per week

**Benefits**:

- Additional leave
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- On-site parking
- Profit sharing

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Work Location: In person

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