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Travel Administration Consultant
2 months ago
**Oyster Travel are looking for an experienced Administration Assistant to support their busy sales team, based in Old Catton, Norwich.**
Oyster Travel have been nominated three years in a row as the Top Travel Agency in the East Anglia by TTG and we are looking for a super organised, enthusiastic & fun person to join our Oyster family
**OYSTER CUSTOMER COMMITMENTS**
- We promise to ensure our customers a bespoke service.
- We promise to ensure our customers get the best holiday for them, not the easiest holiday for us.
- We promise to ensure our customers receive service beyond booking their holiday.
- We promise to ensure our customers are cared for by a knowledgeable, well-travelled, team.
- We promise to ensure our customers feedback is listened to and shapes our future decisions.
- **Travel Administration Consultant**_
**Key responsibilities**:
- Deliver exceptional customer service through genuine relationship management and a desire to exceed customer needs.
- Preparing travel documentation.
- Completing holiday amendments, such as name changes, flight changes, re-booking of travel arrangements and so forth.
- Capture and record required client information.
- Build rapport with clients to ensure customer satisfaction and repeat business.
- To ensure an excellent standard of customer service is always provided.
- Monitoring, collecting and processing payments.
- To ensure the company’s values are always demonstrated.
- Plus additional after sales duties deemed relevant to the role.
**Skills** **and** **Experience**:
- Experience of working within the Travel Industry would be beneficial, however not compulsory.
- Excellent customer service and communication skills.
- Strong written and verbal communication skills.
- Self-motivated with a can-do attitude and committed approach.
- Proficient in Excel, Word, Microsoft Outlook (CRM systems would be a bonus)
- A keen eye for detail and be comfortable with multi-tasking.
- Ability to thrive in a busy, fast-paced environment
- Highly organised.
- Resilience to deal with complex queries in a fast-paced environment.
- Problem-solving skills and the ability to come up with creative solutions to issues.
- A passion for travel.
**Benefits**:
- Being apart of a fun, friendly & passionate team.
- Bonus schemes & incentives.
- Discounted staff travel.
- Team evenings & events.
- Company pension scheme.
- Long service celebrations.
- Annual Oyster birthday celebrations.
- Two Saturdays off per month*
- We don’t open on Sundays or Bank Holidays.
- On-site parking.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Company pension
- Free or subsidised travel
- Free parking
Schedule:
- 8 hour shift
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Norwich: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Current Notice Peroid:
Work Location: In person