New Business Support Administrator
5 months ago
**Employment type**:
Fixed Term Contract - 12 months
**Work Hours**:
Full Time - 37.5 hours a week across 5 days per week (Monday - Sunday). Our working hours are between 8am - 7pm.
You will work the weekend prior to the 15th & the last weekend of the month.
**Location**:
Hybrid - Working 2 days a week from our office in Norwich
**What will I be doing?**
The aim of the New Business Support Administrator is to work closely with the New Business Managers and new owners to enable a smooth transition when making properties live on the reservations systems and the website.
The Administrator will ensure all the information required for new properties is inputted into the reservations system, which will enable the reservations team to make bookings for the property.
During the day you could be doing anything from:
- Inputting all the information of the property (including descriptions, photos, rates, features, etc) into relevant systems to ensure the correct information is applied for the reservations system
- Proof checking all the information of new properties to ensure that the description, photos, rates, etc, have correctly uploaded to the website
- Answering new owner’s issues in a professional manner and helping them with any queries they may have
- Sending relevant documentation to the new owners and checking all returned information is correct and all documentation is present
- Contacting owners regularly to make sure that they have received all relevant correspondence and to assist them should they require any further information
**What are we looking for?**
Ideally, we’re after someone with:
- Excellent spelling, grammar, and communication skills
- Good numeracy, literacy and IT skills including excel required
- Good geographical knowledge of the UK
- Enthusiasm, and able to work on your own initiative
- Strong time management skills
- Confidence to build and maintain strong working relationships
- Ability to follow processes clearly and efficiently
- Good attention to details and able to accurately record and update customer records
- Ability to work weekends as on a rota basis and when required
**What's in it for you**
Apart from joining a rapidly growing company with a great culture and a big focus on employee development, the great news is we also offer competitive salaries and benefits which we feel look after our team well.
These include:
- 25 days’ paid holidays plus bank holidays (pro rata)
- A day off for your or a loved one’s birthday
- £500 paid towards a holiday of your choice
- A paid day to volunteer with a charity of your choice
- Friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs - whether you’re into pets, fitness, gardening, sustainability or nutrition, there's something for everyone
- Great social events - we are well known for our Christmas parties
**About us**
We're the Travel Chapter Group and we are a market leader in self-catering holidays. Having evolved from a small Southwest holiday letting agency to a UK network of travel brands, we pride ourselves on delivering the very best service to our customers and property owners alike.
Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day. We are passionate about what we do, and we like to have fun whilst doing it. We take a common-sense approach to getting things done. We get things wrong at times and that’s ok We learn from it and adapt, remembering to stay curious and never stop evolving.
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