Business Support Administrator

5 months ago


Norwich, United Kingdom Shred Station Limited Full time

Shred Station Limited are a national provider of confidential destruction services across the UK, with a customer base varying from domestic individuals to SME's up to Public Sector and large corporate organisations.

Job description
- **Reporting to**:Commercial Director
- **Job location**:Rackheath, Norwich NR13
- **Hours**:Monday to Friday (Monday to Thursday Hours: 08:30 to 17:30 and Friday 08:00 to 17:00)

We are looking for an enthusiastic individual to join our Head Office team.

**Duties and Responsibilities**
- Consistently make a good first impression when speaking on the telephone
- Answering telephone calls
- Dealing with customer enquiries from start to finish in a friendly and helpful manner
- Using our customer service ticketing system and Microsoft Outlook
- Data input compiling reports for customers in excel
- Updating our internal system so customers accounts and services are correct
- Answering sales enquiries via inbound phone calls and web leads, progressing the sales order process
- General administrative support to all departments across the business
- Using and editing spreadsheets/documents
- Supporting the office with any other duties as required

**Requirement**
- Good working Knowledge of all MS Office packages, including Excel and Outlook
- A can-do and positive attitude towards dealing with customers of all sizes
- Confident in verbal and written communication
- Ability to work on own initiative
- Ability to deal with high work volumes and prioritise accordingly
- Excellent time management and ability to multitask
- Good work ethic with an energetic approach
- Flexibility and commitment
- Experience in a similar office based role preferable

To be considered for this role you will be required to meet security screening checks to BS7858 standards including; 5-year employment & residence check, DBS and a financial history check.

Shred Station processes personal data collected during the recruitment process in an accordance with its data protection policy.

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person



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