Business Administration Apprentice

5 months ago

Norwich, United Kingdom Norfolk & Suffolk Foundation Trust Full time

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

***

JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
We have an exciting opportunity to recruit a Level 3 Business Administration Apprentice, to join our friendly Business Support Team within the Central Youth Team, at Norfolk and Suffolk NHS Foundation Trust.

The Business Support Team is responsible for the provision of all aspects of administrative support to our service users, their families, and colleagues within the team and across all elements of our service. The role will include working closely with Business Support staff to gain experience, skills and knowledge of all tasks carried out within the clinical support, referral management and reception roles.

The post will also have direct contact with service users and their families, face to face as well as over the telephone, therefore applicants must be aware working within our service you will be exposed to information that can be of a distressing or upsetting nature.

**Main duties of the job**:
The post is an 18-month placement working across a 37.5 hour week Monday to Friday which includes 1 day per week for attendance at virtual workshops/study time.

**Main duties of the job**

**(Duties will include, but are not limited to)**:

- Processing/logging of maintenance/IT requests
- Managing stationery supplies and generating orders via the Trust’s electronic system
- Assist in the circulation of information
- Filing information on both electronic and paper files
- Assist organising and booking meetings/events
- General administrative duties (post/photocopying/scanning)
- Support Reception (greeting visitors/young service users and their families)
- Take telephone enquiries from parents/carers/service users/professionals)
- Processing Referrals/Appointments using an e-referral system
- Update patient electronic records

Please refer to the job description for more information.

**Working for our organisation**:
We encourage applicants to consider how they are able to demonstrate a commitment to encompassing our Trust’s values of Positively, Respectfully, Together; as we are committed to promoting a positive culture in the workplace for everyone.

We are an Equal Opportunity employer committed to a diverse workforce.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

**Why work for us?** We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

**Why Norfolk and Suffolk? **The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

**Detailed job description and main responsibilities**:
As a busy service we have a responsibility to not only our clinical colleagues but also the patients that are accessing our service. We therefore work positively to make sure we provide a high level of customer service. This role will include interaction and communication with a wide scope of people including service users, medical and health care professionals. We are the first point of contact with the Trust, so

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