Support Worker

7 months ago

Norwich, United Kingdom New Boundaries Group Full time

New Boundaries Group is a local care organisation based in Felthorpe, Norwich, with 8 care homes for adults with learning disabilities and challenging behaviour.

Our homes are situated across Norwich and are managed in their own community setting with the benefit of being part of a larger organisation.

At New Boundaries Group our mission is to provide person centred support in a safe environment where people are enabled to make choices and develop independence in a modern society.

We are currently recruiting for a **Support Worker** to join our growing team

**Accountable to**: Team Leader/Deputy Manager

**Reports to**: Shift leader in locations where more than one staff member on duty

**Role**: To work as part of a team supporting adults with a Learning Difficulty and associated challenging behaviour to lead fulfilling lives. To work within our organisational policies and procedures which are in line with current legislation.

**About The Role**

**Specific Duties**

**1. Care Plans**
- Contribute towards service users reviews
- Contribute to a consistent approach by ensuring that you read, understand and follow service users individual plans.

**2. Care of Service users**
- Encourage service users in making choices and having new experiences as part of an individual plan.
- Support service users to access a varied range of leisure activities within their community and lead fulfilling lives.
- Support service users in managing their own finances.
- Support service users with their daily life activities.
- Promote the highest possible standards with regards to quality of life and a homely environment.
- Support service users whose behaviour can be challenging, through a planned program of care.
- Assist service users to have access to and receive appropriate health care.
- Provide individualised personal care.
- Help promote the positive participation of relatives, friends, volunteers or advocates in the lives of the individual service users.
- Accompany service users to day services and work as part of the day services team.
- Encourage and assist service users to communicate their wishes/needs.
- Support service users with medication administration.

**3. House Keeping**
- As part of the home team, supporting service users in all household duties, including cooking and cleaning.

**4. Key Working**
- Act as a key worker for designated service users as required.

**5. General Responsibilities**
- Maintain a good working relationship with professionals and others.
- Take appropriate action to comply with all policies and procedures.
- To listen, and relate to a variety of people in different situations.
- Contribute towards meetings as appropriate.
- Maintain confidentiality of service users, staff and organization at all times, within the policies, procedures and legislation.
- Promote equal opportunities and diversity for all service users and staff colleagues.
- Attend induction, mandatory and statutory training, plus any additional development opportunities to improve quality of service to service users.
- Be willing to undertake and complete an NVQ in care to a minimum of level 2, within 18 months, unless you currently hold this or an equivalent qualification.
- Have an understanding of the CQC Key Lines of Enquiry (KLOES)

**6. Health & Safety**
- Meet the company and legislative requirements in relation to health and safety

**Other Information**

This job description highlights main areas but is not an exclusive list of all duties that may be required.

New Boundaries provides 24/7 hour service and support workers are required to work flexibly including weekends, evenings and nights to meet this need.

**Required Criteria**
- Hold a care certificate or willing to work towards it.

**Desired Criteria**
- Valid Care Certificate

**Skills Needed**

**About The Company**

New Boundaries Group is a local care organisation based in Felthorpe, Norwich, with 8 care homes for adults with learning disabilities and challenging behaviour.

Our homes are situated across Norwich and are managed in their own community setting with the benefit of being part of a larger organisation.

At New Boundaries Group our mission is to provide person centred support in a safe environment where people are enabled to make choices and develop independence in a modern society.

The group cares for service users who have complex learning disability needs and whose mental and social needs would benefit from living in a small group environment.

We are registered with the CQC to support people with a learning disability who require nursing or personal care. Primarily we accept service users with learning disabilities but we also accept those with learning disabilities and underlying mental health issues, who may or may not present with challenging behaviours.

We are also able to admit service users who have further specific physical disabilities in addition to learning disabilities.

**Company Culture**

At New Boundaries Grou

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