Inbound Customer Service Advisor
4 days ago
**Customer Advisor - Inbound**
**Full-time, permanent role
- based in Pride Park, Derby. Good transport links and also a free on site car park.**
**£18,532 pa basic salary, rising to £19,760 in April. Fortnightly pay.**
We’re one of the world’s leading publication companies. Think top-quality podcasts. Breaking news. Innovative tech. Must-have products. Join us as an Inbound Customer Service Advisor and you'll enjoy the freedom and support you need to make an impact: making fans of the products you love, hitting targets and delivering cracking customer service. Expect industry-leading benefits.
**Opening hours are 8am to 6pm Monday to Saturday (5 days out of 6). You will never work a Sunday You will work a rotational shift pattern, 8 hour shifts.**
**Location - Must be local Pride Park to commute to the Pride Park office.**
**40 hours a week, permanent contract.**
**What You'll Get**:
- We want you to feel as confident as possible when talking about our products, so you'll get generous discounts on high street stores and company products.
- You'll also enjoy 28 days annual leave, rising 1 day with each year of employment.
- Refer a friend scheme, get money for asking your friends to work with you.
- Expect on-the-job training and support, and opportunities to develop your career and more.
- Great progression opportunities onto Management, HR, Training and more.
**What You'll Do**:
Through great conversations with customers, you'll troubleshoot and solve technical queries relating to our app. You will also be speaking to customers regarding any billing issues that they are having. Customer service will always be at the forefront of your mind as you are speaking to our customers, always delivering a great service.
**How You'll Do It**:
We are all about providing the best customer experience for our customers, no matter how they contact us. You'll be warm, friendly, tenacious, resilient and eager to help customers. You'll need to think creatively to meet customer needs whilst dealing with a high volume of calls and smashing targets, providing customers with an excellent customer service experience. Most of all, you'll enjoy chatting and building relationships with lots of different people and helping to resolve their issues.
**Experience/Skills & Personal Qualities**:
- Minimum six months hands-on experience of working in a contact centre environment is desirable, but experience of dealing with customers in other demanding environments would also be applicable.
- Excellent telephone manner and/or experience of dealing with customers face to face.
- Strong PC literacy
- Ability to multitask, working with multiple systems at the same time while dealing with queries
- Excellent verbal communication skills; good listener who is able to understand and identify customer needs whilst delivering exceptional service.
- Conscientious and reliable individual who is self-motivated, open and trustworthy.
- Friendly personality shows confidence and pride in delivering excellent service.
- Enthusiastic with positive attitude to work and a logical approach to problem solving.
- Flexible and embraces change
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