Customer Services Advisor
2 months ago
**Customer Service Advisor**
- £27,000 - £30,000 per year (depending on experience)
- Full-time, office based in Ipswich, 830am - 5pm Monday to Friday
- Clear progression opportunity to Customer Experience Manager
**Are you looking role a customer services role with a clear promotion path into a leadership role?**
In this Customer Service Advisor role, you will be part of a close-knit team that handle inbound enquiries and process sales orders for PPE (personal protection equipment). You will need to be great at asking questions and listening, as customers will be relying on you to identify PPE solutions for their organisation. Your Customer Service Advisor duties will be varied, and will include:
- React and respond to all other enquiries promptly.
- Adding value by offering extra products.
- Supporting and building long-term relationships with customers.
- Supporting a variety of internal stakeholders (including sales, key accounts and finance) with customer service and sales related tasks.
If your role progresses to Customer Experience Manager, you will become a key member of the leadership team. You will be responsible for motivating the customer care team, agreeing and measuring KPIs, and reviewing client SLAs.
**Are you the right match for this role?**
Youll need to be a great communicator, well-trained in core customer services, and enjoy customer solving problems. Being a people person with a completer / finisher attitude towards your work are essential traits for this role. Although the company may be able to offer some flexibility around hybrid working in the future, the role is office based, and they want you to enjoy being in the office as part of a close-knit team culture.
**Who are the company?**
Established in the 1980s, they are one of the UKs leading PPE suppliers that are known for supplying a comprehensive range of innovative, high quality products, backed by unrivalled customer care. All with prompt, personal service from friendly, knowledgeable staff and efficient delivery with no lame excuses.
**How do you apply?**
**Benefits**
**Employment benefits include**:
- £27,000 - £30,000 per year basic salary (depending on experience)
- Clear progression opportunity to Customer Experience Manager with the chance for you to significantly increase your basic salary after 12 months service
- 25 days + Bank holidays annual entitlement
- Company pension scheme
You must have relevant customer care skills, and ideally at least 3 years in a customer service / customer service team leader type role
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
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