Receptionist and General Clinic Administrator Dual

4 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 2

**Main area**
- oncology
- **Grade**
- Band 2
- **Contract**
- Permanent
- **Hours**
- Full time - 37.5 hours per week
- **Job ref**
- 164-5097539**Site**
- City
- **Town**
- Nottingham
- **Salary**
- £20,270 - £21,318 per annum pro rata
- **Salary period**
- Yearly
- **Closing**
- 05/04/2023 23:59Job overview

**Dual role Receptionist / General Clinical Administrator**

**_ We have a _**_Receptionist/General Administrator's _**vacancy within the Oncology department. This role will be covering both Oncology Outpatient and Chemotherapy Day Case Reception, which will need a flexible working approach due to variable nature of the job role.

You must be committed to a high standard of patient care and safety. You will have a flexible attitude to work and be able to work as part of a multidisciplinary team.

You will have good organisational skills and be able to manage your workload effectively. It is essential for you to be competent in using computer systems, as you will be trained to use Medway PAS and other hospital systems appropriate to the role. We require good communication skills and an excellent telephone manner.

Professionalism is expected within this role.

You will have a good command of the English language with the ability to understand and accurately convey verbal and written information, and you must be well motivated and reliable, with a “can do” attitude. Due to the sensitivity of the role, you will need to be able to demonstrate a clear understanding of confidentiality issues. The ability to manage your time and prioritise your workload whilst remaining patient focused is essential.

Main duties of the job

In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert

As a Receptionist you will be the first port of call for patients attending reception for appointments, whether that be for Outpatient Clinic appointments or Chemotherapy Daycase bookings.

To ensure all patients are dealt with in a polite professional manner at all times and have a positive experience when attending the department.

Booking follow ups, checking patient details and helping with queries.

Customer service experience is essential in this role and a professional, polite and courteous attitude at all times.

The Clinic Administration side of the role means you will be responsible for all aspects of the administration of a patient’s appointment, from pulling patient notes and compiling a clinic, printing and sending out appointments, out coming clinics and dealing with telephone queries from the community and patients alike.

Working for our organisation

The Oncology and Chemotherapy Receptions are busy departments with clinic’s running Monday to Friday between the hours of 8 am and 6 pm. We have a small team of receptionists / admin across, however you will be working along side both Outpatients and Daycase.

Detailed job description and main responsibilities

Using Medway PAS, Bookwise or any other relevant electronic booking systems to check in patients. Arrange appointments for follow up clinics, as instructed by the medical/nursing staff. Arrange transport as necessary.

Add follow ups to review lists for partially booked.

Deal appropriately with enquiries from staff and the general public, seeking advice or referring elsewhere if necessary.

Ensure all clinic outcomes are recorded accurately on the day.

Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.

Ensure all patient notes are prepared in line with Trust Standard Guidelines and key performance indicators, including current paper records or thin folders that will support DHR requirements.

Photocopying/scanning as required.

Using relevant electronic booking systems, arrange transport as necessary.

Deal appropriately with enquiries, by telephone and in person, from staff and the general public, seeking advice or referring elsewhere if necessary.

Ensure all RTT patient data is recorded accurately and timely.

Print appointment/procedure confirmation letters as necessary and send to patient with relevant information leaflets promptly.

Person specification

Training & Qualifications

Essential criteria
- Educating to O'Level, GCSE or equivalent including Maths and English
- Experience of Microft packages

Experience

Essential criteria
- Receptionist experience
- Customer service skills

Desirable criteria
- Experience of hospital clinic reception work
- Knowledge of hospital IT systems; Medway PAS

Communication skills

Essential criteria
- Ability to communicate in a clear and effective manner
- Evidence of team working

Analytical & Judgement Skills

Essential criteria
- Exercise judgement and know when to seek advice when dealing with patient enquires
- Understand the importance of confidentiality

Planning and Organisation

Essential criteria
- Evid

  • Receptionist and General Clinic Administrator Dual

    6 days ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    **Dual role Receptionist / General Clinical Administrator** - We have 1 vacancy for Full time _Receptionist/General Administrator's _within the Antenatal Service across both QMC and City sites. You must be committed to a high standard of patient care and safety. You will have a flexible attitude to work and be able to work as part of a multidisciplinary...

  • Receptionist and General Clinic Administrator Dual

    3 weeks ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 2 **Main area** - Obstetrics - **Grade** - Band 2 - **Contract** - Permanent - **Hours** - Full time - Part time 37.5 hours per week - **Job ref** - 164-4936896**Site** - Across both campus - **Town** - Nottingham - **Salary** - £20,270 - £21,318 per annum pro rata - **Salary period** - Yearly - **Closing** - 02/02/2023 23:59Job overview **Dual...

  • Receptionist and General Clinic Administrator Dual

    4 weeks ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Receptionist and administrator for the Antenatal service, helping all women and their families through their pregnancy journey. Dealing with patients, members of the public and other organisations on a daily basis, booking appointments and all admin duties involved in the smooth running of the clinic. You will have a good command of the English language with...

  • Receptionist and General Clinic Administrator Dual

    4 weeks ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Receptionist and administrator for the Antenatal service, helping all women and their families through their pregnancy journey. Dealing with patients, members of the public and other organisations on a daily basis, booking appointments and all admin duties involved in the smooth running of the clinic. You will have a good command of the English language with...

  • Receptionist and General Clinic Administrator Dual

    4 weeks ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    **Band 2**: **Main area** - Obstetrics **Grade** - Band 2 **Contract** - Permanent **Hours** - Full time - 37.5 hours per week **Job ref** - 164-5368187 **Site** - QMC Campus **Town** - Nottingham **Salary** - £22,383 per annum **Salary period** - Yearly **Closing** - 20/07/2023 23:59 **Job overview**: Receptionist and administrator for the...

  • General Clinical Administrator/receptionist

    4 weeks ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 2 **Main area** - Audiology **Grade** - Band 2 **Contract** - Fixed term: 6 months **Hours** - Full time - 37.5 hours per week (Hours to be worked between 08:30-5pm Monday-Friday) **Job ref** - 164-5582095 **Site** - Ropewalk House **Town** - Nottingham **Salary** - per annum **Closing** - 15/09/2023 23:59 Job overview An opportunity has...

  • Receptionist / Administrator

    4 weeks ago

    Nottingham, United Kingdom Rushcliffe Physiotherapy and Sports Injury Clinic Ltd Full time

    Rushcliffe Physiotherapy & Sports Injury Clinic is a privately run Physiotherapy Clinic that treats private, NHS and corporate patients. The purpose of this role is support the Practice Owner and to ensure Rushcliffe Physiotherapy and Sports Injury Clinic meets its objectives and service standards through effective and efficient administration of the...

  • Front of House Receptionist in Nottingham

    4 weeks ago

    Nottingham, United Kingdom Regent Street Clinic Nottingham Full time

    *EXCELLENT OPPORTUNITY AT OUR FLAGSHIP PRIVATE MEDICAL CLINIC IN NOTTINGHAM CITY CENTRE* Regent Street Clinic offers an exciting opportunity for individuals to help with receptionist / administration assistance at our private medical clinic in Nottingham city centre. Our national chain of private medical clinics extends across the UK. Remuneration starts at...

  • Receptionist

    7 days ago

    Nottingham, United Kingdom Nottingham City General Practice Alliance Full time

    We have an opportunity for a Receptionist to join our practice team working at Grange Farm Medical Centre working 14.5 hours per week over 3 days, with the potential to cover staff sickness and annual leave. For this role we are seeking a motivated, enthusiastic and committed individual with a proven record of delivering exceptional customer service in a...

  • Receptionist/administrator

    3 weeks ago

    Nottingham, United Kingdom Nottingham City General Practice Alliance Full time

    We have an opportunity for an experienced Receptionist to join the practice team. For this role we are seeking a motivated, enthusiastic, and committed individual with a proven record of delivering exceptional customer service in a general practice environment. Accuracy and attention to detail are key to this role. - Manage the reception desk ensuring...

  • General Clinic Administrator

    4 weeks ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    This is a wonderful opportunity to gain a wide range of experience within the NHS. Clinical Services are recruiting for a General Clinic Administrator to work across our specialities of 'Clinical Immunology and Allergy' and 'Diabetes and Endocrinology'. The post will be primarily based at Queens Medical Centre with the flexibility to cover Diabetes...

  • Clinic Receptionist

    4 weeks ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    This is an exciting opportunity within Outpatient Services, Ambulatory Care Division based at the NHS Treatment Centre for Gateway E - Outpatients: Rheumatology, Endocrinology, Hypertension and Diabetes. The Receptionists core working hours are Monday to Friday between 8am-6pm, with the occasional evening clinics requiring you to finish later. You will have...

  • General Clinic Administrator

    4 weeks ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    NHS AfC: Band 2 **Main area** - Clinical Services - **Grade** - NHS AfC: Band 2 - **Contract** - Fixed term: 11 months - **Hours** - Full time - 37.5 hours per week (Monday to Friday) - **Job ref** - 164-4428419-B**Site** - Queens Medical Centre/ City Hospital - **Town** - Nottingham - **Salary** - £20,270 - £21,318 per annum - **Salary period** -...

  • General Clinic Administrator

    4 weeks ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    NHS AfC: Band 2 **Main area** - Clinical Services - **Grade** - NHS AfC: Band 2 - **Contract** - Permanent - **Hours** - Full time - 37.5 hours per week (Monday to Friday) - **Job ref** - 164-5037524**Site** - Queens Medical Centre/ City Hospital - **Town** - Nottingham - **Salary** - £20,270 - £21,318 per annum - **Salary period** - Yearly -...

  • Outpatient Clinic Receptionist

    4 weeks ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 2 **Main area** - Renal - **Grade** - Band 2 - **Contract** - Permanent - **Hours** - Part time - 30 hours per week (30 hours per week over 4 days) - **Job ref** - 164-4754137**Site** - Nottingham University hospital City campus - **Town** - Nottingham - **Salary** - £20,669 - £21,318 pro rata - **Salary period** - Yearly - **Closing** - 03/05/2023...

  • General Clinic Administrator

    1 week ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 2 **Main area** - Ambulatory care **Grade** - Band 2 **Contract** - Permanent **Hours** - Part time - 16 hours per week (Monday to Friday) **Job ref** - 164-5360992 **Site** - Dundee House, City Hospital, Campus **Town** - Nottingham **Salary** - £22,383 per annum **Salary period** - Yearly **Closing** - 13/07/2023 23:59 Job overview This...

  • General Clinic Administrator

    2 weeks ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 2 **Main area** - Ambulatory care **Grade** - Band 2 **Contract** - Permanent **Hours** - Part time - 16 hours per week (Monday to Friday) **Job ref** - 164-5360992-A **Site** - Dundee House, City Hospital, Campus **Town** - Nottingham **Salary** - £22,383 per annum **Salary period** - Yearly **Closing** - 03/09/2023 23:59 Job overview This...

  • Clinic Receptionist

    7 days ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    This is an exciting opportunity within Outpatient Services, Ambulatory Care Division based at the NHS Treatment Centre, Gateway A Dermatology. The Receptionists core working hours will be Thursday to Friday between 8am - 6:00pm, with the occasional evening clinics requiring you to finish later. You will have excellent customer service skills and be committed...

  • Outpatient Clinic Receptionist

    4 weeks ago

    Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

    Band 2 **Main area** - Renal **Grade** - Band 2 **Contract** - Permanent **Hours** - Part time - 30 hours per week (30 hours per week over 4 days) **Job ref** - 164-6123832 **Site** - Renal Department, Nottingham University Hospital City Campus **Town** - Nottingham **Salary** - £22,383 pro rata **Salary period** - Yearly **Closing** - 03/04/2024...

  • Receptionist

    4 weeks ago

    Nottingham, United Kingdom Nottingham City General Practice Alliance Full time

    We have an opportunity for an experienced Receptionist to join the practice team. For this role we are seeking a motivated, enthusiastic, and committed individual with a proven record of delivering exceptional customer service in a general practice environment. Accuracy and attention to detail are key to this role.