Outpatient Clinic Receptionist

2 months ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 2

**Main area**
- Renal

**Grade**
- Band 2

**Contract**
- Permanent

**Hours**
- Part time - 30 hours per week (30 hours per week over 4 days)

**Job ref**
- 164-6123832

**Site**
- Renal Department, Nottingham University Hospital City Campus

**Town**
- Nottingham

**Salary**
- £22,383 pro rata

**Salary period**
- Yearly

**Closing**
- 03/04/2024 23:59

Job overview

An exciting opportunity for a receptionist has arisen within our Renal Outpatient's department based at the City Campus of NUH

This post is 30 hours per week over 4 days and is a permanent post.

Main duties of the job

You must be an enthusiastic and reliable team player, able to work under pressure, have excellent customer service skills, the ability to organise and prioritise your workload accordingly and have excellent written and verbal skills.

Previous work experience in a hospital setting, including an outpatient receptionist/clinic prep would be an advantage but not essential, as well as a clear understanding of confidentiality issues.

Please note an assessment against the Person Specification and Job Description will be undertaken as part of the selection process.

Working for our organisation

Renal is a large specialty within the Cancer and Associated Specialists Division. Our main unit is based at Nottingham City Hospital, we also have satellite units at King's Mill Hospital, Lings Bar and Ilkeston Community Hospital.

The speciality is comprised of numerous arms that make-up the wider Speciality, these include, but are not limited to:

- Dialysis
- Home therapies
- Nephrology
- Transplant Surgery

With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

Detailed job description and main responsibilities

KEY JOB RESPONSIBILITIES:

- Print clinic lists from Medway PAS in advance of clinic date.
- Reduce and cancel clinics.
- Add patients to a partial booking waiting list via Medway PAS.
- Greet patients at reception, check their personal details are correct, and if necessary amend in Medway PAS accordingly, ensuring patient confidentiality is respected at all times.
- Using Medway PAS or any other relevant electronic booking systems arrange appointments for follow up clinics, as instructed by the medical/nursing staff. Arrange patient transport if necessary.
- Add follow ups to review lists for partially booked patient appointments.
- Deal appropriately with enquiries from staff and the general public, seeking advice or referring elsewhere if necessary.
- Ensure all clinic outcomes are recorded accurately on the day.
- Prepare admin for all clinics.
- Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.
- Notify Outpatient Co-Ordinator or designated person of any patients who fail to attend appointments who will take necessary action in line with departmental and/or Trust Policies.
- Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times.
- Be able to competently use Medway PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.
- Maintain a tidy, safe working environment, reporting any hazards or faults in a timely manner.
- Undertake any other duties, which may reasonably be required.
- Ensure RTT patient data is accurate at all times.
- Alert Outpatient Co-Ordinator of clinic capacity issues as they arise.
- Able to travel across sites when necessary.

Please see attached job description and person specification for further details regarding this vacancy

Person specification

Training & Qualifications

Essential criteria
- To possess 5 GCSEs or equivalent including Maths and English
- Experience of Microsoft Packages

Experience

Essential criteria
- Proven general office experience
- Customer Service Skills
- Experience of Team Working

Desirable criteria
- Experience of clinic reception work
- Knowledge of hospital IT systems eg: Medway PAS, Notis

Communication skills

Essential criteria
- Ability to communicate in a clear and effective manner
- Ability to develop good working relationships

Analytical & Judgement Skills

Essential criteria
- Exercise judgement and know when to seek advice when dealing with patient enquiries
- Understand the importance of confidentiality

Planning & Organisation

Essential criteria
- Able to plan/organise own time and prioritise own tasks
- Abi

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