Receptionist (15 Hours/week)

1 month ago


Basildon, United Kingdom Primary Care Careers Full time

**About the Role**:
The Knares Medical Practice in Basildon are looking to recruit a well organised Receptionist/Admin with an excellent telephone manner to work in a busy GP surgery.

It is the responsibility of each receptionist to assist in the smooth running of the Practice in general, and the reception area, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone.
- To facilitate patients accessing the clinical care provided by the practice.
- To support the GPs and Nurses in providing that care.
- To act as first point of contact for anyone accessing the practice.

Key Responsibilities
- To ensure that all visitors and telephone callers to the practice are greeted professionally.
- To ensure all telephone calls are managed appropriately.
- To manage the flow of patients arriving at the reception desk, for appointments, prescriptions, or queries.

Key Tasks
- Greeting and booking in or patients for surgeries and clinics.
- Dealing with patient enquiries efficiently and courteously.
- The receiving and recording of telephone messages taking appropriate action
- Making appointments on System One, by processing appointment requests for today, future appointments from patients in person and on the telephone.
- Restoring the telephone service in the morning and checking for any messages.

Administration duties:

- To have a thorough knowledge of all practice policies and procedures
- To work in accordance of written protocols - Provide administrative support for clinical staff.
- Filing patient records and correspondence when necessary.
- Opening and distribution or practice post. Outgoing post should be written down in the post book.
- Registering new patients following the Registration Protocol
- Scanning of documents onto the medical system. All scanning should be cleared daily (both trays).
- To send letters to patients as necessary.
- Previous medical or healthcare receptionist experience is desirable;
- Excellent communication skills, with a clear and polite telephone manner;
- Able to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confident to work as part of a team and be able to think on your feet, independently;
- Strong IT and administration skills.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
The Knares Medical Practice is a small practice located in Basildon with a practice list size of 8027 patients. We are a friendly team with a very supportive group of GP Partners who provide clinical services for the practice population along with salaried GPs and other clinical staff.

**Disclosure and Barring Service Check



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