Receptionist / Care Navigator
3 weeks ago
**About the Role**:
Fryerns Medical Centre has an opportunity for a receptionist to join our team. Wea are looking for someone initially on a part-time basis for 15 hours per week over 3 days with the opportunity for further hours with overtime and holiday cover.
There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
The main responsibilities of the role include:
- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients; Answering the telephone, promptly.
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- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
**About Us**:
We are a friendly team providing primary care for Basildon and surrounding areas.
**Disclosure and Barring Service Check
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