Receptionist / Care Navigator

3 weeks ago

Basildon, United Kingdom Primary Care Careers Full time

**About the Role**:
Laindon Medical Group has an opportunity for a care navigator/receptionist to join our team on a part-time basis for 20 hours per week over 5 days.

There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly.

Interviews will be conducted week commencing 27 November 2023
- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
Laindon Medical Group is a well-established, training practice, located near to Basildon town centre with close links to the A127. We are a friendly and forward-thinking GMS practice, with patient care at the heart of what we do.

**Disclosure and Barring Service Check

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