CRM Specialist, Charity Services

6 months ago


Remote, United Kingdom Blackbaud Full time

**About the role**

We're looking to hire a 12-month fixed-term CRM Specialist to support Charity Services work during a period of parental leave.

Our Charity Services team is a specialist group setup to support charities in the planning, implementation and optimisation of bespoke journeys for large fundraising events. Similar to an agency environment, this role will manage the client relationship and campaign lifecycle, using a data led approach to planning, executing and reporting. It's a dynamic, fast paced role ideal for an experienced CRM professional who is confident in project management and building client relationships.

**End-to-end delivery of campaigns & lifecycle programs, including**
- ** Strategy**: use original and innovative thinking to design campaign strategies that allow charities to meet their campaign objectives on budget
- ** Audience **selection** & **targeting**: brief targeted audience selections to agency
- ** Creative & copy**: Brief stakeholders accordingly to ensure assets are delivered on time and to required specifications
- ** Tracking**: analyse campaign performance on a regular basis, report back on learnings and trends to ensure KPI’s are met, and make recommendations for opportunities/changes the charity should make next year to improve campaign performance
- **P**resentation and documentation**:Document and present findings and recommendations to internal stakeholders and charities

**What we need you to bring**
- Experience working in a CRM role (we're thinking 3-5 years)
- Experience with Salesforce Marketing Cloud (2+ years)
- Excellent reporting and analytics skills, the ability to manipulate data in Excel
- Prior experience in a role supporting external clients, or within agency environment
- Strong planning and organisational skills
- Excellent project management skills with the ability to manage multiple projects at once
- Strong communication skills (verbal, written and presentational); comfortable with numbers and analysis, and excellent attention to detail
- Experience troubleshooting HTML & CSS rendering issues
- The ability to develop strategies to drive KPI’s
- A solid understanding of data and relational database structures
- Experience using Movable Ink is desirable but not essential

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Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

**_ To all recruitment agencies:_**_ We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes._



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