German Speaking

7 months ago

Remote, United Kingdom The Recruiters Room Full time

**German / English Speaking Customer Service Specialist**

**Bracknell**

**£24,000 - £28,000**

**Permanent**
- Are you a fluent German speaker (to business level)
- both written and spoken?
- Do you have previous telephone-based customer service experience, gained within a commercial business?
- Are you some who is able to remain calm and positive when facing pressure and conflict?
- Are you someone who takes initiative to get required information and troubleshoot issues with little to no supervision /directions (after initial training period)?
- Are you able to plan, prioritise and organise your own workload, within a fast-paced and rapidly evolving work environment.

If your answer is **‘YES’** to the above questions, then please **READ ON**, as this **COULD **be the next exciting permanent role for **YOU**

**The Role**:

- Advise potential customers over the phone on various product ranges as well as processing orders
- Investigate and resolve any after-sales queries and return-requests.
- Organise returns /replacements of faulty products.
- Receive training to gain a thorough product understanding.
- Efficiently troubleshoot and resolve customer’s issues.
- Involved in various projects to improve the customer journey.
- Support creating and developing the operating procedures with a focus on customer experience.

**Required Skills**:

- Excellent English & German - written and verbal
- Zendesk experience
- Computer literate (Word, Excel, Outlook) and a CRM system
- Experience troubleshooting a distinct advantage
- Being helpful, respectful, approachable, and team-oriented, building strong working relationships and a positive work environment.
- Successful experience working from home.

**Beneficial, but by no means essential**:

- Proficiency in another European language such as French, Dutch or Italian.

**Job Types**: Full-time, Permanent

**Salary**: £24,500.00-£28,000.00 per year

**Benefits**:

- Company pension
- Work from home

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

**Language**:

- German (required)

Work Location: Remote

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