Gulets & Yachts Operations Executive - Competitive

3 weeks ago


Cheltenham, United Kingdom i2i Recruitment Consultancy Full time

**Gulets & Yachts Operations Executive - Competitive Salary**

**Thisis full time role and is based in the thriving Georgian Spa town of Cheltenham**

My client is looking for a dynamic and intelligent Operations Executive to join our fast-paced and fast-growing Gulets & Yachts Team. The Operations Executive role is primarily to support the sales process, taking over at a critical stage and arranging allof the services that will turn the booking from an ordinary holiday to an extraordinary holiday. You will act as an interface between the client, the travel designer and all services booked and delivered in destination.

**Role responsibilities**
- Communicating effectively and courteously with all the Company’s suppliers
- Provide all the information Client needs about each booking and maintaining excellent relations
- Oversee the production of attractive and accurate electronic documentation for clients
- Crate, price and contract for their growing portfolio of Gulets and Yachts
- Work in close partnership with sales staff to develop excellent communications and teamwork
- Assist with analysis and review of sales & operational systems, implementing improvement
- Managing and loading data and maintaining accurate records on the reservations system
- Procure critical pre-departure information from clients, as well as assembling beautifully prepared travel documents both electronically and in specially prepared hard copy format
- Accurately book all elements of the journey, with detailed timings, ensuring seamless delivery
- A degree of creativity will also be part of the role, sourcing photography and liaising with the marketing team to help plan successful social media and marketing campaigns
- When buying ad hoc extra services, negotiation skills to achieve the best possible commercial terms, including rates, inclusions, payment schedules and cancellations policies

**Essential Skills and Qualifications**
- Passion for travel and a deep-rooted desire to be immersed in the world of Luxury Travel
- Some knowledge of the yacht charter business and of sailing in Turkey and Croatia would ideal
- Help grow sales by ensuring the service offered is second to none, thus ensuring repeat business
- Willingness to immerse yourself, reading all appropriate travel columns / luxury magazines
- Excellent writing skills and understanding of grammar
- Good creative eye for photography, numeracy skills and commercial flair
- Ability to communicate effectively from both a written and oral standpoint
- Proactive, creative character with high degree of initiative and resourcefulness
- Luxury brand experience is an advantage, though not essential
- Entrepreneurial 'can do’ attitude and a deep rooted and visceral customer service ethic
- Enthusiastic and committed to playing a pivotal role within the business
- Entrepreneurial, flexible, trustworthy, reliable and happy to contribute to the company success
- The role itself requires an ability to think proactively under pressure, be able to adapt to fast-moving and dynamic situations on the ground and above all, to empathise with each client's individual needs.

**Please contact Alison at i2i Recruitment for IMMEDIATE consideration**
If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.

**i2i Recruitment Ltd is a leading independent employment agency providing staffing solutions across specialist areas.


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