Operations Executive

2 months ago

Cheltenham, United Kingdom I2I Recruitment Full time

Location: Cheltenham

Date Posted: February 23, 2023

**Operations Executive - Salary £20,000.00 - £25,000.00**

**Location Cheltenham**
My Client is looking for a dynamic and intelligent Operations Executive to join our fast-paced and fast-growing Tailor Made Travel team, based in the Cotswolds. They deal with many High-Net-Worth clients / celebrities and are therefore deadly serious about what they do - but try and have fun doing it, there is a terrific team spirit across the business. This is an exciting role and will suit either a recent graduate, or a seasoned travel specialist.

**Role responsibilities**
- The Operations Executive role is primarily to support the sales process
- Taking over at a critical stage arranging all services turning booking from ordinary into extraordinary
- Act as an interface between client, travel designer and all services booked/ delivered to destination
- Communicating effectively and courteously with all the Company’s suppliers
- Provide all the information needed about each booking and maintaining excellent relations
- Oversee the production of attractive and accurate electronic documentation for clients
- Work in close partnership with the key sales staff to develop excellent communications and teamwork
- Assist with analysis and review of all sales & operational systems implementing improvement
- Managing and loading data and maintaining accurate records on the reservations system
- Procure critical pre-departure information from clients, as well as assembling beautifully prepared travel documents both electronically and in specially prepared hard copy format
- accurately book all elements of journey, with detailed timings, ensuring seamless delivery and flow
- Whilst backing up the sales team, there will be the opportunity to speak directly to clients and respond to enquiries with efficiency, accuracy and courtesy.
- Creativity will also be part of the role, sourcing photography and liaising with the marketing team to help plan successful social media and marketing campaigns.

**Essential skills and experience**
- Ability to think proactively under pressure, and empathise with each client's individual needs
- Be able to adapt to fast-moving and dynamic situations on the ground and above all
- Passion for experiential travel and a deep-rooted desire to be immersed in the world of Luxury Travel
- Drive and personal characteristics to help grow sales by ensuring service offered is second to none
- Excellent attention to detail, ensure that every element of a tailor-made journey is booked correctly
- Negotiation skills to achieve the best possible commercial terms, rates, inclusions, payment schedules and cancellations policies
- Excellent writing skills and understanding of grammar, Good creative eye for photography
- Good numeracy skills and commercial flair
- Ability to communicate effectively from both a written and oral standpoint
- Luxury brand experience is an advantage, though not essential

This is an ideal opportunity to join an open and inclusive community that provide an environment that encourages commercial and personal growth built around shared objectives, hopes and dreams.
**Please contact Alison at i2i Recruitment for IMMEDIATE consideration**

If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.
**i2i Recruitment Ltd is a leading independent employment agency providing staffing solutions across specialist areas.

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