Customer Service Executive

3 weeks ago

Cheltenham, United Kingdom Auger Torque Europe Limited Full time

Customer Service Executive

About Us:
Part of the Kinshofer Group, Auger Torque is a highly successful, fast-growing manufacturing and engineering Company in the Earthmoving Attachment market with global distribution and dealer networks. We manufacture innovative hydraulic attachments used with excavators and associated construction equipment.

With sites in UK, Australia, USA and China we are a global business satisfying the demand for high-quality products in over seventy countries on all seven continents.

Job Purpose:
We are looking for a passionate, customer-centric, committed Customer Service Executive to join our dedicated and ambitious international sales & support team. The role will provide both external support to our broad range of customers, and efficient handling of all internal and administrative sales functions, to support the sales team in reaching its financial objectives. Maintaining a positive work ethic, we are seeking a professional who is able to consistently demonstrate the company’s core values; being nimble, global and open.

This is a fantastic opportunity for an enthusiastic individual looking to develop their career in sales & service.

This is a full-time role based at our Hazleton offices, near Cheltenham.

About the Role:

- Building strong and trusting relationships with customers.
- Pro-actively manage the process flow of customer requirements in the Salesforce tool and liaise with manufacturing and engineering to support customers.
- Processing new sales leads, quotations and sales orders via the CRM (Sales Force) from our international markets.
- Route qualified opportunities to the appropriate sales executives and BDM’s for further development and closure
- Supporting the sales team with general operations to help reach the team’s objectives
- Understanding customer needs and requirements
- Provide troubleshooting assistance for customers
- Communicating internally important feedback from customers
- Providing data and reports to help the sales team
- Taking on sales related projects and bringing to completion proactively
- To ensure good communication is given either verbally or written to all members of our team.
- Other duties or activities may be assigned and according to the requirements of customers, the sales & customer service team and the Auger Torque business

About You:

- You will be passionate about providing an exceptional customer experience.
- You will ideally have experience in the construction or agricultural industries with hands on technical experience of working with mechanical products, although this is not essential.
- You will be eager to learn about our products and industry so will naturally have an interest in manufacturing and engineering.
- You will be flexible, with a can-do attitude and thrive in a busy team.
- You will be able to manage multiple stakeholders and prioritise tasks.
- You will have strong communication and relationship building capability both internally with colleagues and with customers.
- You will be well versed in IT skills, particularly Microsoft Office Suite and CRM systems (ideally Sales Force).
- An administrative or internal sales background with international exposure is advantageous.

**Benefits**:

- Referral programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Cheltenham: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: CSE-Chelt

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