Customer Service

6 months ago


Newbury, United Kingdom Four Counties 4x4 Ltd Full time

We are looking for a confident, experienced and friendly person to fulfil the **SERVICE ADVISOR** role in our busy and successful independent Land Rover Specialist based in Peasemore, Nr Newbury, Berkshire.

This is a varied and interesting role and some of the key responsibilities are:

- Liaising with the workshop team, booking in jobs and monitoring work in progress.
- Ordering parts from suppliers.
- Keeping customers fully informed, advising of additional work requirements, and gaining authorisation to proceed with repairs.
- Completing relevant administration such as preparing estimates, invoicing, database updating, filling out service books / online service histories.
- Presenting / explaining customer invoices and taking payments.
- Providing customer advice and handling any concerns.
- Helping to prepare customers cars, ready for collection, including car washing.
- Driving cars to and from our trusted MOT provider.
- Collecting / delivering customers cars.

Our reputation for customer satisfaction is important to us, therefore this position will require a well-organised, confident individual who ideally has experience in a customer services role within the motor industry.

A full UK driving licence is a must.

You’ll be working a 8:30am-5:30pm **Monday to Friday** week (plus the occasional Saturday morning) in a really friendly independent business that values their colleagues and has a great reputation.

**Job Types**: Full-time, Permanent

Pay: £23,708.00-£30,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person


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