Customer Service
6 months ago
We are looking for a confident, experienced and friendly person to fulfil the **SERVICE ADVISOR** role in our busy and successful independent Land Rover Specialist based in Peasemore, Nr Newbury, Berkshire.
This is a varied and interesting role and some of the key responsibilities are:
- Liaising with the workshop team, booking in jobs and monitoring work in progress.
- Ordering parts from suppliers.
- Keeping customers fully informed, advising of additional work requirements, and gaining authorisation to proceed with repairs.
- Completing relevant administration such as preparing estimates, invoicing, database updating, filling out service books / online service histories.
- Presenting / explaining customer invoices and taking payments.
- Providing customer advice and handling any concerns.
- Helping to prepare customers cars, ready for collection, including car washing.
- Driving cars to and from our trusted MOT provider.
- Collecting / delivering customers cars.
Our reputation for customer satisfaction is important to us, therefore this position will require a well-organised, confident individual who ideally has experience in a customer services role within the motor industry.
A full UK driving licence is a must.
You’ll be working a 8:30am-5:30pm **Monday to Friday** week (plus the occasional Saturday morning) in a really friendly independent business that values their colleagues and has a great reputation.
**Job Types**: Full-time, Permanent
Pay: £23,708.00-£30,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Education**:
- GCSE or equivalent (preferred)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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