Software Support Technician
2 weeks ago
**Software Support Technician**
Growing Newcastle tech company of approaching 50 staff requires Software Support Technician as part of its ongoing and future plans.
**_Reporting to the _ _Support Manager_ _ your main responsibilities as _ _Software Support Technician _ _will include:_**
- Proactively supporting customers, identifying and fixing problems before they know a problem exists.
- Working with other departments such as Sales, Training, Implementation and Development to ensure current and new customers become and remain big fans of the company
- Meeting and exceeding customer expectations through clear, challenging but achievable targets and KPI’s
- **As**_**_Software Support Technician_**_**, you’ll need**:_
- You put the customer at the heart of everything you do
- You have a strong technical background in a similar role and/or a willingness to learn
- You thrive in a fast-paced environment where no two days are the same
- You specifically have knowledge of operating systems, networks, security and peripherals
- You enjoy working in a close-knit team sharing knowledge but equally keen to take ownership and work individually
- You manage your time effectively, manage expectations and communicate effectively
- You aren’t afraid to ask for help when needed and also offer help to colleagues, sharing your knowledge and experience
**_Also beneficial:_**
- We would love you to have experience with SQL
- If you have an interest in software development, that would be a huge bonus
- If you want to develop our systems and develop yourself, then we want to work with you
**_Benefits and rewards:_**
- To £23,000 per annum + benefits
- To secure maximum specified pay/rewards, you must possess all outlined experience, skills and knowledge
- Forward thinking team and profitable growing business
- Full time, permanent work
- Office based role
Software Support Technician, Newcastle upon Tyne
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