Service Administrator
6 months ago
**Position**: Service Administrator / Coordinator
**Location**: Office Based - Chandlers Ford
**Hours**: Monday - Thursday 08.30 - 17.00 / Friday 08.30 - 16.30
**Salary**: £26,000
**The Company**:
Sychem Ltd are specialists in decontamination, sterilisation and disinfection, providing expert solutions to the healthcare and laboratory industries. We’re a positive and supportive family run company, who value our team We are recruiting for a **Service Coordinator** to join our team. This role is a full-time, permanent position and is based at our head office in Chandlers Ford.
**About you**
- Key tasks will include:_
- Co-ordinate a team of external engineers and account managing clients
- Build trusted working relationships with Engineers and Clients
- Prioritise and schedule breakdowns within agreed SLA's and KPI's
- Respond to client enquiries efficiently and in a timely manner
- Maintain accurate company records, recording RAM's and ensuring these are communicated to the attending Engineers
- Proactively schedule and plan service and testing of site machines
- Arrange Engineer site visits inline with skills matrix, ability and qualifications
- Review and action all site visit reports by communicating with the attending engineer and client
- Ensure all site visit reports are actioned and invoiced promptly.
- Escalate issues to Service Coordination Manager and Engineering Manager wherever necessary
- Ensure Service Kits are provided to clients, and emergency spares are sourced and ordered as required
- To be considered for this role, you will need:_
- Previous experience within a fast paced customer service or scheduling role is essential
- The ability to multitask, manage workload and prioritise
- Problem solving skills and be able to remain focused during challenging times
- A flexible and positive approach
- The ability to work on your own initiative and as part of a team
- In return you will receive a competitive salary, 25 days annual leave plus bank holidays, pension and the opportunity to work with a great team of people_
**Job Types**: Full-time, Permanent
Pay: £26,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
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