Administrator/bookkeeper

3 weeks ago

Eastleigh, United Kingdom Ocean World Travel Full time

**Administrator/Book Keeper - Chandlers Ford**

An exciting position as arisen within our Travel Agency in Chandlers Ford. As an Administrator, you’ll be helping our customers and staff with all of their/our admin needs. You’ll need fantastic communication skills as well as excellent customer service in-line with the standards and guidelines set to enhance the customer experience. Your main duties will be to assist the sales team with all admin tasks as well as deal with every day book keeper jobs. You should be able to deal with customer complaints and difficult situations appropriately. Minimum of 1 year's experience within an administrator role would be ideal.

**Role**:

- Handling both incoming and outgoing telephone calls, face to face & web enquiries
- Sending booking confirmations / amendments
- Calling suppliers for queries
- Offering exceptional customer service, expert advice and personal recommendations
- Utilising Social Media including Facebook, Twitter and Instagram
- Assisting with Marketing tasks
- Flexibility to work on a rota basis over 7 days
- Daily banking and associated reconciliations
- Produce monthly marketing sales invoices
- Process monthly purchase invoices
- Weekly supplier and operator payments
- Credit control
- Credit card & merchant card postings and reconciliations

**We’re looking for**:

- Minimum of 1 years experience as an administrator or similar role
- Confident & professional telephone manner
- A real passion for delivering consistent and outstanding customer service
- Excellent customer service skills
- Business development initiative
- A confident and fun personality
- Willingness to learn and a commitment to personal development
- The individual must be fully flexible to work some weekends

**The package**:You will be rewarded with a fantastic basic salary, enabling you to take home a guaranteed basic salary of £12.31 per hour plus concessionary travel. We will also provide opportunities to take part in exciting educational visits (such as attending the launch of new cruise ships, flights & hotel experiences)

**Job Types**: Part-time, Full-time

**Salary**: From £12.31 per hour

Expected hours: 15 - 37.50 per week

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Weekend availability

**Experience**:

- Administration: 1 year (required)

Work Location: In person

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