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Administrator

8 months ago

Eastleigh, United Kingdom GHG Solutions Ltd Full time

**Administrator**

**Location: Head Office - Eastleigh - Hybrid**

**Salary: £22,500 - £24,000 depending on experience**

Excellent opportunity for an experienced administrator to join a high quality Claims Management business, to develop and grow the team.

GHG is a UK loss adjusting company with its Head Office near Southampton, Hampshire. We provide high quality solutions to claim situations. Trading for over 25 years and now private equity backed, we have earned a reputation for quality domestic and commercial loss adjusting with specialisms in subsidence, property, liability and high net worth claims.

The company takes pride in the quality, experience and passion of its staff. This is reflected in the reputation we have earned, with a loss adjusting product that has been developed and refined and has been consistently rated as "Excellent" in external client audits.

**What will you be responsible for**:

- Acknowledge receipt of new instructions from clients
- Data Entry into AGATHA System
- Interact with Surveyors/Engineers/Adjusters and Clients to meet agreed timescales
- Upload survey reports and dispatch survey reports to clients electronically
- Make outgoing calls to triage claims & book appointments for our Surveyors/Engineers/Adjusters
- Outbound calls to vulnerable customers
- Handle incoming telephone calls in a professional manner, deal with any queries and escalate if required
- Build and maintain a close rapport with our valued clients

What we need from you:

- GCSE English & Maths or equivalent
- Previous experience in an administrative function with an underwriting environment would be advantageous
- Strong administration skills and a good working knowledge of Microsoft Office - Outlook, Word, PowerPoint, and Excel
- Excellent communication skills both verbally and written with an ability to articulate complex issues
- Good technical and problem-solving skills with an eye for identifying solutions
- Effective time management skills and the ability to manage own workload with mínimal supervision
- Quality driven with high levels of attention to detail
- Self-sufficient, self-motivated, and confident, ability to be assertive and persistent when required
- Excellent organisational skills
- Good commercial acumen

**What we offer you in return**:

- Discretionary company bonus
- 25 days annual leave, rising to 27 after 3 years’ service and 30 days at 5 years’ service.
- Additional day off for your birthday
- 5 % Contributory Pension
- Private Health Care
- Death in Service
- Long service Awards
- Lifeworks App
- EAP
- Enhanced maternity, adoption, paternity and sick pay
- Electric Vehicle scheme (after induction)
- Cycle to work scheme
- GP Access 24/7
- Holiday purchase scheme
- Career development and progression opportunities
- We care about our employees’ opinions and have an employee forum to implement ideas and initiatives to make us a great place to work.

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Administrative: 1 year (preferred)

Work Location: Hybrid remote in Eastleigh

Reference ID: Administrator