Administrator

6 months ago

Eastleigh, United Kingdom Complete Fertility Limited Full time

A unique career opportunity has arisen to become a key member of Complete Fertility Centre based in our brand new purpose built facility in Chandlers Ford.

Originally established in 2010, Complete Fertility is part of the Virtus Health Family of fertility clinics, and the first in the UK. We are a close-knit and supportive team of around 60 staff, with a focus on patient care, research and innovation. With close links to the University of Southampton, we regularly participate in exciting large scale multicentre clinical trials.

**Job description**

Role: Administrator

**Salary**: from £22,500 per annum pro rata

Accountable to: Admin Manager

Hours of Work: 25-30 hours per week, Monday - Friday, between 08:00am - 20:00pm dependent on schedule

Main purpose:

- To ensure that patients are managed through the Complete Fertility pathway efficiently and safely.
- To increase the revenue stream within the centre

Job Outline
- Be the first point of contact for patients to Complete Fertility.
- Take ownership of the progression of all patient enquiries and become a point of contact for patients throughout their fertility journey.
- Follow up on patient enquiries who have not responded back after initial contact within a specified timeframe.
- Provide information about our services and updates for all patients, including the promotion of any exclusive offers.
- Raising invoices for services provided and prescribed medication, also taking payments either via phone or at reception.
- Checking in patients at reception, booking appointment and being first point of contact at the clinic.
- Arrange and book appointments and creating consent packs prior to starting treatment.
- To create lists of patients that are appropriate to follow up and to contact them to see if they require any further treatment
- Monitor the availability of initial appointments ensuring that all perspective patients may be seen in a timely manner.
- Maintain efficient process flows and close enquiries in a timely manner.
- Liaise with all departments to organise the patient fertility journey.
- Promote an excellent patient focused service and be the primary point of contact for any private patient complaints, with a strong emphasis on resolution.
- Ensure the patient experience is consistently delivered.

**The successful applicant must**:

- Have at least 2 years’ experience working in a busy administrative role.
- NHS or private healthcare administrative experience (desirable).
- Work flexibly as part of a multidisciplinary team.
- Have evidence and/or qualifications in Customer Service training in a previous role (desirable).
- Experience of call handling and dealing with customer enquiries or concerns.
- Be happy to go the extra mile by proactively communicating, solving problems and building relationships with our patients to ensure that they receive an excellent patient experience.
- A willingness to work positively with the team to achieve goals and ensure excellence in service delivery.
- Be highly motivated, with excellent communication and strong interpersonal skills with the ability to work effectively in a team environment as well as independently as required.
- Able to build excellent relationships with our patients, directors, and consultants.
- Methodical and accurately maintain records.
- Awareness and understanding of the issues that our patients are facing with regard to assisted conception.
- To input into the weekly operational meetings of the clinic
- To promote a positive culture amongst the team and lead by example
- To liaise with other stakeholders with regard to matters of service development.
- To undertake other duties as and when required by the demands of the service, or by the Admin manager.

**Job Types**: Full-time, Part -Time considered, Permanent contract

**Job Types**: Part-time, Permanent

Schedule:

- Monday to Friday

**Experience**:

- Administration: 1 year (preferred)

Work Location: In person

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